Field Service Management Market Size, Share, and Growth Analysis 2032

Field Service Management Market Size

The global field service management market size was worth around USD 4.31 billion in 2023 and is predicted to grow to around USD 11.77 billion by 2032 with a compound annual growth rate (CAGR) of roughly 11.80% between 2024 and 2032.

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The report covers forecast and analysis for the field service management market on a global and regional level. The study provides historic data from 2018 to 2022 along with a forecast data from 2024 to 2032 based on revenue (USD Billion).

Field Service Management Market: Overview

Field service management (FSM) includes software products that help assist organizations to manage off-site specialists and the assets they require to carry out their jobs proficiently. FSM software, which can be accessed through a mobile device, furnishes field workers with the ability to see or conceivably take off enhancements to such things as schedules, work orders, client account data, inventory, and invoices. Field service management software empowers organizations to be more adaptable and agile in giving service to clients. They can communicate in real time with clients, provide on-site information about products and repair issues, and offer more timely service. Organizations can likewise enhance operational efficiencies by improving worker order routing and technician scheduling, and by providing more timely resolution of issues. Field service management tools can likewise help in advancing better customer experience.

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The study includes drivers and restraints for the field service management market along with the impact they have on the demand over the forecast period. Additionally, the report includes the study of opportunities available in the field service management market on a global level.

In order to give the users of this report a comprehensive view of the field service management market, we have included a detailed competitive scenario and product portfolio of key vendors. To understand the competitive landscape in the market, an analysis of Porter’s five forces model for the field service management market has also been included. The study encompasses a market attractiveness analysis, wherein all segments are benchmarked based on their market size, growth rate, and general attractiveness.

Field Service Management Market: Growth Drivers

Growing number of field operations across manufacturing, oil & gas and construction sector is primarily driving the growth of global field service management market. FSM software enables field workers to perform pre-sales, sales, route accounting activities and more effectively interact with customers in manufacturing and other industries. Increasing adoption of field service management software for fleet management in transportation sector further anticipated growing field service management market across the globe. FSM software helps to stay in contact with drivers through the integrated voice and data communication capabilities of mobile computers. Reduction in service cost and time is another important driving factor of global field service management market growth. Field service management promotes faster invoicing and dynamic scheduling, and better usage of the same limited amount of resources. However, the high cost of field service management software and solutions is expected to restrain the growth of global field service management market.

Field Service Management Market: Segmentation

Field service management market is segmented based on the solution, deployment mode, vertical and region.

By solution, the market is segmented as work order management, inventory management, customer management, mobile field service management, schedule, dispatch & route optimization, billing, invoicing & mobile payments and others. Mobile field service management segment is expected to gain significant growth in the forecasted period in field service management market. The mobile service management solution helps in execution and maintenance of field work by technicians, reporting status, receiving alerts, gain visibility to individual performance.

By deployment mode, market is segmented as on-premises and cloud. With increasing development in the internet of things (IoT) applications, cloud segment has gained significant momentum in field service management market.

By vertical, market is segmented as BFSI, manufacturing, telecom & IT, retail, transportation & logistics, healthcare and others. Telecom & IT vertical is anticipated to have the highest share in field service management market in given forecasted period. This is due to increasing development in the telecom industry and field service management solutions give enhanced scheduling to telecom enterprises across regions.

Field Service Management Market: Report Scope

Field Service Management Market: Regional Analysis

The regional segmentation includes the current and forecast demand for North America, Europe, Asia Pacific, Latin America and the Middle East and Africa with its further bifurcation into major countries including U.S., France, UK, Germany, China, India, Japan, and Brazil.

North America has been leading the worldwide field service management market and is anticipated to continue on the dominant position in the years to come, states the field service management market study. Acceptance of innovative technologies such as AI and cloud computing service along with myriad innovations taking place in the region as a result of extensive research & development activities is the main factor behind the dominance of the North America field service management market. The high number of market players being headquartered in North America is another significant factor that is supporting this regional field service management market expansion.

Field Service Management Market: Competitive Outlook

The report covers detailed competitive outlook including company profiles of the key participants operating in the global field service management market. Key players profiled in this report include:

• Oracle Corporation
• SAP SE
• ClickSoftware Technologies Ltd.
• Astea International Inc.
• Coresystems AG
• IFS AB
• Microsoft Corporation
• Praxedo
• Retriever Communications Pty Ltd.
• ServiceMax Inc.

The report segments the global field service management market into:

Global Field Service Management Market: Solution Segment Analysis

• Work Order Management
• Inventory Management
• Customer Management
• Mobile Field Service Management
• Schedule, Dispatch & Route Optimization
• Billing, Invoicing & Mobile Payments
• Others

Global Field Service Management Market: Deployment Mode Segment Analysis

• On-premises
• Cloud

Global Field Service Management Market: Vertical Segment Analysis

• BFSI
• Manufacturing
• Telecom & IT
• Retail
• Transportation & Logistics
• Healthcare
• Others

Global Field Service Management Market: Regional Segment Analysis

• North America
  • The U.S.
• Europe
  • UK
  • France
  • Germany
• Asia Pacific
  • China
  • Japan
  • India
• Latin America
  • Brazil
• Middle East and Africa