Live Chat Software Market Size Report, Share, Growth, Analysis, 2030

Global Live Chat Software Market: Overview

The global live chat software market size was worth USD 875.37 Million in 2022 and is predicted to grow to USD 1,721.43 Million by 2030 with a CAGR of 8.82% between 2023 and 2030.

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Live chat is a medium that enables the users’ business to engage with the website visitors in real-time, via messaging and the software that enables live chat is known as live chat software. It is also renowned for customer messaging software. Live chat software is generally used to start conversations with first-time website visitors, support existing users, and interact with returning customers. It is a contextual, continuous, and modern way to retain customers for the long haul, close more deals, and drive more sales.

Global Live Chat Software Market: Growth Factors

The global live chat software market is growing at a significant rate. Factors such as the rise in demands for live chat software to meet the growing demands of the customer, the growing necessity of proactive engagement with customers, and the growing adoption of live chat software from the retail sector are propelling the growth of the global market. Nowadays, live chat is used extensively. For instance, helpdesk teams use a live chat to support & engage with customers better and solve their problems faster.

Sales and marketing teams use it to collect leads and convert them to customers, while a live chat is required by the customer to receive quick & convenient answers to their questions on a website. To allow all such benefits of live chat and support B2B businesses to promote campaigns based on the deployment of interactive chatbots to engage with them, user behavior, or offer proactive support, live chat software is incorporated by the organizations. In addition to this, cohesive customer experience, affordable real-time communication, personalizing every question, getting answers instantly, and having a continuous conversation are some of the benefits that the end-users can avail from the use of live chat software.

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All these factors are augmenting the adoption of live chat software across several industries, thereby fueling the growth of the global live chat software market. Moreover, the increase in demand for customer service live chat systems and novel product launches are also some of the factors that are boosting the growth of the global market.

Furthermore, continuous advancement in the technology for the up-gradation of existing products may lead to numerous opportunities for the growth of the global live chat software market during the forecast period. However, the dearth of standardization and less feasibility of the live chat software to companies that are not techno-savvy are some of the aspects that may restrain the growth of the global live chat software market.

COVID-19 pandemic conditions have led to an increase in demand for live chat software. Factors such as increased customers expectation, regarding instant shipping of products, and immediate or quick access to products & services in the pandemic period have led to an increase in the use of live chat software by several organizations to continue their business. Furthermore, a growing customer outlook in developing countries and increasing adoption of digital technologies will spur market growth post-COVID-19 pandemic conditions.

Global Live Chat Software Market: Report Scope

Global Live Chat Software Market: Segmentation

The global live chat software market is bifurcated based on type, end-user, and region.

Based on the type, the global live chat software market is classified into customer service live chat systems, sales live chat systems and informational live chat systems.

The end-user segment is categorized into healthcare, BFSI, pharmaceutical, telecommunication, IT & consulting, travel & hospitality, retail & e-commerce, and others.

Global Live Chat Software Market: Regional Analysis

Asia Pacific is expected to lead the global live chat software market during the forecast period. Factors such as the rise in the e-commerce sector owing to the increase in online shopping, growing preferences by the customers to use chat boxes for queries, and the growing necessity to strengthen customer relationships are fueling the growth of the market in this region. North America is estimated to be the second-largest region in the market. This is attributable to the presence of advanced technologies and the growing demand for live chat software for real-time communication. Europe is also anticipated to grow at a healthy growth rate during the forecast period.

Global Live Chat Software Market: Competitive Players

The prominent players that are operating in the global live chat software market are LogMeIn, Inc., Provide Support LLC, Woopra, Inc., Freshdesk, Inc., Kayako, Inc., Olark, Livechat, Inc., SnapEngage LLC, Zendesk Inc., and LivePerson, Inc. among others.

The prominent players that are operating in the global live chat software market are 

• LogMeIn. Inc.
• Provide Support LLC
• Woopra. Inc.
• Freshdesk. Inc.
• Kayako. Inc.
• Olark
• Live chat. Inc
• SnapEngage LLC
• Zendesk Inc.
• LivePerson, Inc.
• among others.

The global live chat software market is segmented as follows

By Type

• Customer Service Live Chat Systems
• Sales Live Chat Systems
• Informational Live Chat Systems
• and Others

By End-User

• Healthcare
• Bfsi
• Pharmaceutical
• Telecommunication
• It & Consulting
• Travel & Hospitality
• Retail & E-Commerce
• and Others

Global Live Chat Software Market: Regional Segment Analysis

• North America
  • The U.S.
  • Canada
• Europe
  • France
  • The UK
  • Spain
  • Germany
  • Italy
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Southeast Asia
  • Rest of Asia Pacific
• Latin America
  • Brazil
  • Mexico
  • Rest of Latin America
• Middle East & Africa
  • GCC
  • South Africa
  • Rest of the Middle East & Africa

What Reports Provide

• Full in-depth analysis of the parent market
• Important changes in market dynamics
• Segmentation details of the market
• Former, ongoing, and projected market analysis in terms of volume and value
• Assessment of niche industry developments
• Market share analysis
• Key strategies of major players
• Emerging segments and regional markets
• Testimonials to companies in order to fortify their foothold in the market.