Service Analytics Market Trend, Share, Growth, Size, Analysis and Forecast 2032

The global Service Analytics market size accrued earnings worth approximately USD 8.50 Billion in 2023 and is predicted to gain revenue of about USD 67.07 Billion by 2032, is set to record a CAGR of nearly 25.8% over the period from 2024 to 2032.

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Service Analytics Market Overview

Service analytics is the process of capturing, analyzing, and processing the data produced from the execution of a service system to extend, improve, and personalize a service to create value for providers and customers. Service analytics can aggregate alerts for manual and technical services as well as alert groups.

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Service analytics helps to reduce alert noises and incoming real-time alerts. The components installed with service analytics holds their plugins that add system properties, tablets, scheduled jobs, and mid-server capabilities. These beneficial features of service analytics have helped organizations to expand, which, in turn, is likely to augment the global service analytics market. Furthermore, the competitive environment pressurizes the organizations to be more data-driven, which is fuelling the demand for service analytics. Rising demand for customer interaction to maintain customer satisfaction is anticipated to further accelerate the global service analytics market. However, futile data management, lack of awareness about the technology, outdated IT infrastructure, and incomplete and incompatible data might limit the service analytics market globally.

Service Analytics Market Segmentation

The global service analytics market is divided based on business application, component, deployment mode, and vertical.

By business application, the market is classified into customer service analytics, field service analytics, and IT service analytics. Customer service analytics is anticipated to hold a significant share in the service analytics market in the future, owing to the rising business need of customers, growing requirement of operational efficiency, need for minimizing risks across different industries, and high focus of organizations on customer satisfaction.

By component, this market is bifurcated into solution and services. The service segment is sub-segmented into consulting services, managed services, and support and maintenance services.

By deployment segment, the market is bifurcated into on-premises and cloud. The cloud segment is projected to witness a higher growth rate in the upcoming years, due to its scalability, cost-effectiveness, and ease of deployment.

By vertical segment, the market is bifurcated into banking, financial services, and insurance (BFSI), energy and utility, government, healthcare, and life sciences, retail and wholesale, manufacturing, media and entertainment, transportation and logistics, travel and hospitality, and others.

Service Analytics Market: Report Scope

Service Analytics Market: Regional Analysis

Geographically, North America is expected to hold a substantial share in the global service analytics market owing to the presence of renowned market players. The Asia Pacific is anticipated to register the highest growth rate over the forecast time period, due to the growing inclination of service analytics solutions among small-and medium-enterprises. Furthermore, the prominence of AI is estimated to create lucrative growth opportunities in this regional market.

The report gives a transparent view of the service analytics market. We have included a detailed competitive scenario and portfolio of prominent vendor’s operative in the global service analytics market. To understand the competitive landscape of service analytics market, an analysis of Porter’s Five Forces model for the market has also been included. The report offer market attractiveness analysis, wherein all the segments are benchmarked based on their general attractiveness, market size, and growth rate.

Prominent players of the global service analytics market include

• Agile CRM
• Aureus Analytics
• BlueFletch
• Centina Systems
• ClickSoftware Technologies
• Datahero, Inc.
• Field Squared
• Helpshift
• iCharts
• Microsoft Corporation
• Microstrategy Incorporated
• Mobi
• Numerify, Inc.
• Oracle
• Paskon, Inc.
• Salesforce.com, Inc.
• SAP SE
• SAS Institute
• Servicenow, Inc.
• Sisense
• Tableau Software

This report segments the global service analytics market into:

Global Service Analytics Market: By Business Application

• Customer Service Analytics
• Field Service Analytics
• IT Service Analytics

Global Service Analytics Market: By Component

• Solution
• Services
  • Consulting Services
  • Managed Services
  • Support and Maintenance Services

Global Service Analytics Market: By Deployment Mode

• On-Premises
• Cloud

Global Service Analytics Market: By Vertical

• Banking, Financial Services, and Insurance (BFSI)
• Energy and Utility
• Government
• Healthcare and Life Sciences
• Retail and Wholesale
• Manufacturing
• Media and Entertainment
• Transportation and Logistics
• Travel and Hospitality
• Others

Global Service Analytics Market: By Region

• North America
  • The U.S.
• Europe
  • UK
  • France
  • Germany
• Asia Pacific
  • China
  • Japan
  • India
• Latin America
  • Brazil
• Middle East and Africa