Customer Information System Market Size, Share, Trends, Industry Analysis & Growth 2032

Customer Information System Market Insights

According to the report published by Zion Market Research, the global Customer Information System Market size was valued at USD 1524.79 Million in 2023 and is predicted to reach USD 4443.75 Million by the end of 2032. The market is expected to grow with a CAGR of 12.62% during the forecast period. The report analyzes the global Customer Information System Market's growth drivers, restraints, and impact on demand during the forecast period. It will also help navigate and explore the arising opportunities in the Customer Information System industry.

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Global Customer Information System Market: Overview

CIS (customer information system) has proved to be a crucial part of M2C (meter-to-cash) value chain for multiple industries such as electric utilities which offer metered supply of water, electricity, and natural gas. Also, the surging emphasis on the utilization of renewable energy sources, rising demand & implementation of smart meters, and the emergence of enhanced technologies are the factors which have influenced companies to have a bird’s eye view on the complete lifecycle of customers. These factors are expected to propel the expansion of global customer information system market over the forthcoming timeframe.

The solutions and services provided by customer information system comprise of characteristics such as 360-degree outlook of a customer, rating & billing engine, prebuilt integration, and customer relationship maintenance. For example, the customer information systems provided by companies including SAP and Oracle include pre-built parts and components that can be configured and deployed within no time with the utilization of Sis (System Integrators), which offer template-based services and other solutions which speed up the procedure, causing a substantial minimization of safety hazards, and reduction in time required, ultimately lowering the costs and initial investments.

Global Customer Information System Market: Growth Factors

Customer information systems are witnessing an improved requirement which is attributable to the developing digital trends and transforming customer needs and behavior, this in turn has caused an increased demand for granular customer data and information. These two prime growth factors are propelling the global customer information system market size. The advancement of this technology is mainly stimulated by the surge in the undertaking of projects such as smart cities and enhancement in customer utility billing.

Moreover, the global customer information system market trends are exhibiting a notable increase in the accessibility of low-cost portable sensors and quickly rising utilization of telecom networks. These sensors can be installed or deployed on various kinds of platforms which include helicopters, water-based satellites, terrestrial vehicles, satellites, and also can be utilized by engineers.

On the other hand, strict rules and regulations related to data safety and security, and utilities are being undertaken by various government bodies which is a factor anticipated to hamper the global customer information system market forecast. However, owing to the recent coronavirus pandemic, numerous governments globally are restricting the travel activities of the population mainly to decelerate the spread of the virus. Due to this, the energy sector and utilities are expected to witness a spike in demand due to the increment in the need for electricity as people spend more time at home. The requirement for water infrastructure and residential consumption is projected to drastically escalate in the upcoming period. The market players competing in the global customer information system market are increasingly focusing on in-demand and trending technologies and finding innovative methods to serve the customers as COVID-19 continues to create challenges for multiple industries.

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Global Customer Information System Market: Segmentation

The global customer information system market has been differentiated on the basis of component type, deployment type, service, application, and region.

The market, based on component type, can be classified into services and solutions. The services segment is further divided into consulting, implementation, and support & maintenance.

By deployment type, the market is segregated into on-premises and cloud.

On the basis of service, the global customer information system market has been bifurcated into legacy extension consulting service, customer information system implementation service, and support service. By application, the market can be segmented into utility gas management, electricity & power management, and water & wastewater management.

Customer Information System Market: Report Scope

Global Customer Information System Market: Regional Analysis

North America accounts for a major chunk of the global customer information system market share and is one of the most extensive markets for energy and utilities. This is due to the increased focus on product & service innovations, fully developed industrial sectors in the major nations, increased R&D, and increased investments by various organizations. The region also has a strong presence of numerous giant players such as IBM Corporation, SAP SE, and Oracle Corporation.

Global Customer Information System Market: Competitive Players

Some of the prominent market names competing in the global customer information system market comprise of :

• Ferranti Computer Systems NV
• Agility Customer Information System
• Avertra Corporation
• Cogsdale Corporation
• Gentrack
• IBM Corporation
• Itineris NV
• Northstar Utilities Solutions
• Oracle Corporation
• Vertexone
• Advanced Utility Systems
• ATS, Inc.
• Cayenta Canada, Inc.
• Efluid SAS
• Fluentgrid, Ltd.
• Hansen Technologies Corporation
• Indra Company
• Wipro Ltd.
• Milestone Utilityb Services, Inc.
• SAP SE
• Open International Ltd.

The Global Customer Information System Market is segmented as follows:

By component type 

• services 
• solutions

By deployment type 

• consulting
• implementation
• support & maintenance

By service 

• legacy extension consulting service
• customer information system implementation service
• support service

By application 

• utility gas management
• electricity & power management
• water & wastewater management

Global Customer Information System Market: Regional Segment Analysis

• North America
  • The U.S.
  • Canada
• Europe
  • France
  • The UK
  • Spain
  • Germany
  • Italy
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Southeast Asia
  • Rest of Asia Pacific
• Latin America
  • Brazil
  • Mexico
  • Rest of Latin America
• Middle East & Africa
  • GCC
  • South Africa
  • Rest of Middle East & Africa

What Reports Provides

• Full in-depth analysis of the parent market
• Important changes in market dynamics
• Segmentation details of the market
• Former, on-going, and projected market analysis in terms of volume and value
• Assessment of niche industry developments
• Market share analysis
• Key strategies of major players
• Emerging segments and regional markets
• Testimonials to companies in order to fortify their foothold in the market.