Service Delivery Automation Market Trend, Share, Growth, Size and Forecast 2030

The global Service Delivery Automation market size was worth around USD 6.60 Billion in 2022 and is predicted to grow to around USD 30.65 Billion by 2030 with a compound annual growth rate (CAGR) of roughly 21.16% between 2023 and 2030.

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Global Service Delivery Automation Market: Overview

Service delivery automation solution is designed to reduce operational costs and improve the accuracy of the processes. This service is extensively used in the healthcare & pharmaceuticals, as it is an information-dependent sector. The modern business process management (BPM) is comprised of model-driven development (MDD) to support enterprise mobility, ERP, and service-oriented architecture (SOA). These services are highly preferred by the offshore labor arbitrage. The number of business organizations adopting service delivery automation concepts for cost savings is increased; hence, deployment of service delivery automation solutions has also been increased worldwide.

Global Service Delivery Automation Market: Growth Factors

The global service delivery automation market is anticipated to witness increased demand in the coming years due to the rising need for high-tech technologies and a decrease in labor costs. Furthermore, the provision of real-time quality services by service delivery automation is expected to positively impact global market growth. The adoption of shared device concepts and enterprise resource planning (ERP) is driving the implementation of centralized management solutions across various business functions like finance & accounting, HR, and procurement, among others, thereby contributing to the anticipated growth of the global market. Additionally, the growing demand for modern business process management (BPM) driven by offshore labor arbitrage is poised to further boost the global service delivery automation market.

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Global Service Delivery Automation Market: Segmentation

The global service delivery automation market is segmented based on industrial vertical and geography. The industrial vertical segment is categorized as hospitality & transportation, manufacturing & logistics, retail & consumer goods, BFSI, healthcare & pharmaceuticals, IT, travel, telecommunication & media, and others. Of these, healthcare & pharmaceuticals vertical segment contributes for the largest market share in the global market. The geographical segment of the global service delivery automation market is bifurcated as North America, Europe, Asia-Pacific, Latin America, and the Middle East & Africa.

Service Delivery Automation Market, By Type

• Business Process Automation
• IT Process Automation

Service Delivery Automation Market, By End-User

• Healthcare
• BFSI
• Travel & Hospitality
• IT & Telecommunication
• Transport & Logistic
• Retail
• Others

Global Service Delivery Automation Market: Regional Analysis

North America accounted for the largest market chunk in the global service delivery automation market. The automate business processes so as to minimize the operation costs are anticipated to propel the global service delivery automation market demand in the near future. Asia-Pacific is expected to witness escalating growth due to fast growing market in this region. Growth in the developing countries such as India and China is mainly attributed to penetration of the outsourcing industries; this in turn will foster the adoption of the service delivery solutions across the region.

Global Service Delivery Automation Market: Competitive Players

Major players operating in the global service delivery automation market are

• Automation Anywhere Inc.
• Xerox Corporation
• Celaton Limited
• Exilant Technologies Private Limited
• UiPath
• Genfour Ltd.
• IPsoft
• Openspan Inc
• Blue Prism
• Arago US Inc
• and Nice Systems Ltd.

Global Service Delivery Automation Market: Regional Segment Analysis

• North America
  • U.S.
• Europe
  • UK
  • France
  • Germany
• Asia Pacific
  • China
  • Japan
  • India
• Latin America
  • Brazil
• The Middle East and Africa

What Report Provides

• Full in-depth analysis of the parent market
• Important changes in market dynamics
• Segmentation details of the market
• Former, on-going, and projected market analysis in terms of volume and value
• Assessment of niche industry developments
• Market share analysis
• Key strategies of major players
• Emerging segments and regional markets
• Testimonials to companies in order to fortify their foothold in the market.