Telecom Operations Management Market Size, Share, Analysis, Trends, Growth, 2032

Telecom Operations Management Market Insights

According to a report from Zion Market Research, the global Telecom Operations Management Market was valued at USD 72.36 Billion in 2023 and is projected to hit USD 137.8 Billion by 2032, with a compound annual growth rate (CAGR) of 7.42% during the forecast period 2024-2032. This report explores market strengths, weakness, opportunities, and threats. It also provides valuable insights into the market's growth drivers, challenges, and the future prospects that may emerge in the Telecom Operations Management Market industry over the next decade.

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Global Telecom Operations Management Market: Overview

Telecom Operations Management is the process of managing telecom services in order to ensure maximum availability and minimum disruption in the telecom services. It involves the functions such as network inventory management, managing provisioning issues, fault management and network availability. Functions such as event management, incident management, request fulfillment, access management and problem management are included in telecom operations management. The market is primarily driven by increasing investment by telecommunications in technology and interoperability to manage the telecom operations in an efficient way. Telecom companies globally have begun their transformation on the cloud to drive new services, experiences and revenue opportunities. Telecom operators are accelerating their journeys by combining their cloud-native, open and modular solutions with high performing and fully managed cloud platforms.

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Telecom Operations Management Market:  Growth Factors

The increasing investment by the telecommunications in technology and interoperability to manage the telecom operations in an efficient way is one of the major factors for the demand of this market. The rapidly growing demand for bandwidth has also influenced the telecom operations market positively. The increasing number of communication service providers and mobile internet users are the also driving the market. The innovative  and advanced solutions offered by the service providers in the telecom market is also the driving factor for this market.

The growing need for lost cost data and voice services are increasing the demand of telecom operations management market. To gain better operational efficiency and customer satisfaction, it is useful to translate organization level metrics to lower level internal metrics in a very structured methodology. It is extremely necessary that the internal parameters can be measured efficiently and accurately such that tools and systems support the operations efficiently. Therefore, there has been greater demand for telecom operations management market.

Telecom Operations Management Market: Report Scope

Telecom Operations Management Market: Segmentation

Software Type Analysis Preview

The telecom operations include various functions among which the customer and product management is one of the most important ones. The products and services that are offered by the service providers have to be designed and developed systematically before releasing them to the customers. The services have to be designed as per the current needs and requirements and have to prove cost effective to the customers. The customer management is also an important aspect of telecom operations, where the customer behavior for certain products, their preferences and feedbacks are taken into consideration to improvise the existing products and launch new innovative products.

Service Analysis Preview

This is due to the fact that in telecom operations management the telecom products that are installed at the sites have to be regularly checked and maintained at regular intervals of time. Along with this, the predictive maintenance is aimed at reducing the risks of faults and maintain the predetermined tolerance levels. The Corrective maintenance consists of functions for correcting any faults which occur. These faults can be detected by alarms, complaints and checks during preventive maintenance check.

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Deployment Analysis Preview

This is due to the fact that the on-premise deployment models have been installed across the enterprises on large scale. This installment has been a traditional approach and managing telecom operations in the on-premise way has been quite effective since decades. Although enterprises have been moving to the cloud operations, but on-premise applications are bound to stay for a long time as implementing cloud solution in all the organizations is still a long way to go.

Regional Analysis Preview

North America held a share of 34% in 2023. It is supposed to be one of the highest revenue-generating regions for this market during the forecasted period. This high growth is due to the fact that there has been high expenditure on the business operations solutions. The continuous advancements in IT infrastructure and technology which is majorly used for customer support is also increasing the demand for this market in this region. The accessibility of proficient technical expertise about managing daily operations and the helpdesk software towards telecom operations management are major factors fueling the market.

Asia-Pacific is expected to have the CAGR of 13.1 from 2024 to 2032. This is due to the fact that there has been growing demand for bandwidth as significant number of companies have started their operations from home during this pandemic. There has also been increasing number of investments by the major players of the market, specially from China and India, that has promoted the overall growth of this market.

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Telecom Operations Management Market: Competitive Landscape

Some of the key players in the Telecom Operations Management Market include

• Cisco Systems
• Beta Systems Software
• Ericsson AB
• Accenture PLC
• Amdocs
• Hewlett Packard Company
• Huawei Technologies
• NEC Corporation
• Oracle Corporation
• SAP SE
• Avatier Corporation 
• Alcatel-Lucent 
• among others.

In March 2023, Omatel announced the partnership with Ericson in order to manage its multi-access mobile networks. This partnership will allow Omatel to take the advantage of a range of network functions virtualization functionalities. This partnership also includes fully managed end-to-end operations services which included nationwide network operations.

The Global Telecom Operations Management Market is segmented as follows:

By Software Type

• Customer and Product Management
• Billing and Revenue Management
• Network Management

By Service

• Planning and Consulting
• Operations and Maintenance

By Deployment

• Cloud Deployment Model
• On-premise Deployment Model

By Region

• North America
  • The U.S.
  • Canada
• Europe
  • France
  • The UK
  • Spain
  • Germany
  • Italy
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Southeast Asia
  • Rest of Asia Pacific
• Latin America
  • Brazil
  • Mexico
  • Rest of Latin America
• Middle East & Africa
  • GCC
  • South Africa
  • Rest of Middle East & Africa