Cloud Telephony Service Market Size, Share, Growth & Forecast 2032
Cloud Telephony Service Market - By Deployment Type (Hosted and Cloud), By Enterprise Size (Small & Medium Enterprises and Large Enterprises, By Network (PSTNs and VoIP), By Application (Multi-Level IVR, Conferencing, CRM, Sales & Marketing, and Others), By Industry (BFSI, Retail, Healthcare, Education, Media & Entertainment, Government, and IT & Telecommunication), And By Region - Global Industry Perspective, Comprehensive Analysis, and Forecast, 2024 - 2032-
| Market Size in 2023 | Market Forecast in 2032 | CAGR (in %) | Base Year |
|---|---|---|---|
| USD 23.99 Billion | USD 58.69 Billion | 9.4% | 2023 |
Table Of Content
- Chapter 1. Preface
- 1.1. Report Description and Scope
- 1.2. Research Scope
- 1.3. Research Methodology
- 1.3.1. Market Research Process
- 1.3.2. Market Research Methodology
- Chapter 2. Executive Summary
- 2.1. Cloud Telephony Service Market, 2015–2025 (USD Billion)
- 2.2. Cloud Telephony Service Market: Snapshot
- Chapter 3. Global Cloud Telephony Service Market– Industry Analysis
- 3.1. Cloud Telephony Service Market: Market Dynamics
- 3.2. Market Drivers
- 3.2.1. Cloud telephony service industry is highly competitive and hence vendors are providing competitive pricing for their services along with new features to attract customers and expand their business. Such moves will culminate into market pruliferation.
- 3.2.2. Telecom firms are migrating from conventional networks to IP networking and this will help the cloud telephone service market to hit optimum threshuld of growth in the coming years.
- 3.3. Porter’s Five Forces Analysis
- 3.4. Market Attractiveness Analysis
- 3.4.1. Market attractiveness analysis By Deployment Type
- 3.4.2. Market attractiveness analysis By Application
- 3.4.3. Market attractiveness analysis By Enterprise Size
- 3.4.4. Market attractiveness analysis By Industry
- 3.4.5. Market attractiveness analysis By Network
- Chapter 4. Global Cloud Telephony Service Market– Competitive Landscape
- 4.1. Company market share analysis
- 4.1.1. Global Cloud Telephony Service Market: company market share, 2018
- 4.2. Strategic development
- 4.2.1. Acquisitions & mergers
- 4.2.2. New Product launches
- 4.2.3. Agreements, partnerships, cullaborations, and joint ventures
- 4.2.4. Research and development and Regional expansion
- 4.3. Price trend analysis
- 4.1. Company market share analysis
- Chapter 5. Global Cloud Telephony Service Market–Deployment Type Analysis
- 5.1. Global Cloud Telephony Service Market overview: By Deployment Type
- 5.1.1. Global Cloud Telephony Service Market share, By Deployment Type,2018 and 2025
- 5.2. Hosted
- 5.2.1. Global Cloud Telephony Service Market by Hosted, 2015–2025 (USD Billion)
- 5.3. Cloud
- 5.3.1. Global Cloud Telephony Service Market by Cloud, 2015–2025 (USD Billion)
- 5.1. Global Cloud Telephony Service Market overview: By Deployment Type
- Chapter 6. Global Cloud Telephony Service Market–Network Analysis
- 6.1. Global Cloud Telephony Service Market overview: By Network
- 6.1.1. Global Cloud Telephony Service Market share, By Network,2018 and 2025
- 6.2. PSTNs
- 6.2.1. Global Cloud Telephony Service Market by PSTNs, 2015–2025 (USD Billion)
- 6.3. VoIP
- 6.3.1. Global Cloud Telephony Service Market by VoIP, 2015–2025 (USD Billion)
- 6.1. Global Cloud Telephony Service Market overview: By Network
- Chapter 7. Global Cloud Telephony Service Market– Application Analysis
- 7.1. Global Cloud Telephony Service Market overview: By Application
- 7.1.1. Global Cloud Telephony Service Market share, By Application , 2018 and 2025
- 7.2. Multi-Level IVR
- 7.2.1. Global Cloud Telephony Service Market By Multi-Level IVR , 2015–2025 (USD Billion)
- 7.3. Conferencing
- 7.3.1. Global Cloud Telephony Service Market By Conferencing, 2015–2025 (USD Billion)
- 7.4. CRM
- 7.4.1. Global Cloud Telephony Service Market By CRM, 2015–2025 (USD Billion)
- 7.5. Sales & Marketing
- 7.5.1. Global Cloud Telephony Service Market By Sales & Marketing, 2015–2025 (USD Billion)
- 7.6. Others
- 7.6.1. Global Cloud Telephony Service Market By Others, 2015–2025 (USD Billion)
- 7.1. Global Cloud Telephony Service Market overview: By Application
- Chapter 8. Global Cloud Telephony Service Market– Enterprise Size Analysis
- 8.1. Global Cloud Telephony Service Market overview: By Enterprise Size
- 8.1.1. Global Cloud Telephony Service Market share, By Enterprise Size , 2018 and 2025
- 8.2. Small & Medium Enterprises
- 8.2.1. Global Cloud Telephony Service Market By Small & Medium Enterprises, 2015–2025 (USD Billion)
- 8.3. Large Enterprises
- 8.3.1. Global Cloud Telephony Service Market By Large Enterprises, 2015–2025 (USD Billion)
- 8.1. Global Cloud Telephony Service Market overview: By Enterprise Size
- Chapter 9. Global Cloud Telephony Service Market– Industry Analysis
- 9.1. Global Cloud Telephony Service Market overview: By Industry
- 9.1.1. Global Cloud Telephony Service Market share, By Industry, 2018 and 2025
- 9.2. BFSI
- 9.2.1. Global Cloud Telephony Service Market By BFSI, 2015–2025 (USD Billion)
- 9.3. Retail
- 9.3.1. Global Cloud Telephony Service Market By Retail, 2015–2025 (USD Billion)
- 9.4. Healthcare
- 9.4.1. Global Cloud Telephony Service Market By Healthcare, 2015–2025 (USD Billion)
- 9.5. Education
- 9.5.1. Global Cloud Telephony Service Market By Education, 2015–2025 (USD Billion)
- 9.6. Media & Entertainment
- 9.6.1. Global Cloud Telephony Service Market By Media & Entertainment, 2015–2025 (USD Billion)
- 9.7. Government
- 9.7.1. Global Cloud Telephony Service Market By Government, 2015–2025 (USD Billion)
- 9.8. IT & Telecommunication
- 9.8.1. Global Cloud Telephony Service Market By IT & Telecommunication, 2015–2025 (USD Billion)
- 9.1. Global Cloud Telephony Service Market overview: By Industry
- 10. Company Profiles
- 10.1. Mitel Networks Corporation
- 10.1.1. Overview
- 10.1.2. Financials
- 10.1.3. Service Portfolio
- 10.1.4. Business Strategy
- 10.1.5. Recent Developments
- 10.2. Microsoft Corporation
- 10.2.1. Overview
- 10.2.2. Financials
- 10.2.3. Service Portfolio
- 10.2.4. Business Strategy
- 10.2.5. Recent Developments
- 10.3. NetFortis
- 10.3.1. Overview
- 10.3.2. Financials
- 10.3.3. Service Portfolio
- 10.3.4. Business Strategy
- 10.3.5. Recent Developments
- 10.4. Natterbox Ltd.
- 10.4.1. Overview
- 10.4.2. Financials
- 10.4.3. Service Portfolio
- 10.4.4. Business Strategy
- 10.4.5. Recent Development
- 10.5. NFON AG
- 10.5.1. Overview
- 10.5.2. Financials
- 10.5.3. Service Portfolio
- 10.5.4. Business Strategy
- 10.5.5. Recent Development
- 10.6. Nextiva
- 10.6.1. Overview
- 10.6.2. Financials
- 10.6.3. Service Portfolio
- 10.6.4. Business Strategy
- 10.6.5. Recent Development
- 10.7. NTT Communications
- 10.7.1. Overview
- 10.7.2. Financials
- 10.7.3. Service Portfolio
- 10.7.4. Business Strategy
- 10.7.5. Recent Development
- 10.8. NovaCloud Pty Ltd.
- 10.8.1. Overview
- 10.8.2. Financials
- 10.8.3. Service Portfolio
- 10.8.4. Business Strategy
- 10.8.5. Recent Development
- 10.9. Redcentric plc
- 10.9.1. Overview
- 10.9.2. Financials
- 10.9.3. Service Portfolio
- 10.9.4. Business Strategy
- 10.9.5. Recent Development
- 10.10. PortaOne, Inc.
- 10.10.1. Overview
- 10.10.2. Financials
- 10.10.3. Service Portfolio
- 10.10.4. Business Strategy
- 10.10.5. Recent Development
- 10.1. Mitel Networks Corporation
Table Of Figures
List of Figures
1. Market research process
2. Market research methodology
3. Global Cloud Telephony Service Market, 2015–2025 (USD Billion)
4. Porter’s Five Forces Analysis
5. Global Cloud Telephony Service Market attractiveness, By Deployment Type
6. Global Cloud Telephony Service Market attractiveness, By Enterprise Size
7. Global Cloud Telephony Service Market attractiveness, By Industry
8. Global Cloud Telephony Service Market attractiveness, By Application
9. Global Cloud Telephony Service Market attractiveness, By Network
10. Global Cloud Telephony Service Market share, By Deployment Type, 2018 and 2025
11. Global Cloud Telephony Service Market by Hosted, 2015–2025 (USD Billion)
12. Global Cloud Telephony Service Market by Cloud,2015–2025 (USD Billion)
13. Global Cloud Telephony Service Market Share by Application ,2018 and 2025 (USD Billion)
14. Global Cloud Telephony Service Market by Multi-Level IVR ,2015–2025 (USD Billion)
15. Global Cloud Telephony Service Market by Conferencing ,2015–2025 (USD Billion)
16. Global Cloud Telephony Service Market by CRM,2015–2025 (USD Billion)
17. Global Cloud Telephony Service Market by Sales & Marketing,2015–2025 (USD Billion)
18. Global Cloud Telephony Service Market by Others,2015–2025 (USD Billion)
19. Global Cloud Telephony Service Market Share by Industry ,2018 and 2025 (USD Billion)
20. Global Cloud Telephony Service Market by BFSI ,2015–2025 (USD Billion)
21. Global Cloud Telephony Service Market by Retail ,2015–2025 (USD Billion)
22. Global Cloud Telephony Service Market by Healthcare ,2015–2025 (USD Billion)
23. Global Cloud Telephony Service Market by Education ,2015–2025 (USD Billion)
24. Global Cloud Telephony Service Market by Media & Entertainment ,2015–2025 (USD Billion)
25. Global Cloud Telephony Service Market by Government ,2015–2025 (USD Billion)
26. Global Cloud Telephony Service Market by IT & Telecommunication ,2015–2025 (USD Billion)
27. Global Cloud Telephony Service Market Share by Enterprise Size ,2018 and 2025 (USD Billion)
28. Global Cloud Telephony Service Market by Small & Medium Enterprises ,2015–2025 (USD Billion)
29. Global Cloud Telephony Service Market by Large Enterprises ,2015–2025 (USD Billion)
30. Global Cloud Telephony Service Market Share by Network ,2018 and 2025 (USD Billion)
31. Global Cloud Telephony Service Market by PSTNs,2015–2025 (USD Billion)
32. Global Cloud Telephony Service Market by VoIP,2015–2025 (USD Billion)
33. Global Cloud Telephony Service Market share, by Region, 2018 and 2025
34. North America Cloud Telephony Service Market, 2015–2025 (USD Billion)
35. Europe Cloud Telephony Service Market, 2015–2025 (USD Billion)
36. Asia Pacific Cloud Telephony Service Market, 2015–2025 (USD Billion)
37. Latin America Cloud Telephony Service Market, 2015–2025 (USD Billion)
38. The Middle East and Africa Cloud Telephony Service Market, 2015–2025 (USD Billion)
Table Of Tables
List of Tables
1. Global Cloud Telephony Service Market: snapshot
2. Drivers of the Cloud Telephony Service Market: impact analysis
3. North America Cloud Telephony Service Market revenue, By Deployment Type,2015–2025 (USD Billion)
4. North America Cloud Telephony Service Market revenue, By Application , 2015–2025 (USD Billion)
5. North America Cloud Telephony Service Market revenue, By Enterprise Size ,2015–2025 (USD Billion)
6. North America Cloud Telephony Service Market revenue, By Industry , 2015–2025 (USD Billion)
7. North America Cloud Telephony Service Market revenue, By Network, 2015–2025 (USD Billion)
8. The U.S. Cloud Telephony Service Market revenue, By Deployment Type, 2015–2025 (USD Billion)
9. The U.S. Cloud Telephony Service Market revenue, By Application , 2015–2025 (USD Billion)
10. The U.S. Cloud Telephony Service Market revenue, By Enterprise Size ,2015–2025 (USD Billion)
11. The U.S. Cloud Telephony Service Market revenue, By Industry , 2015–2025 (USD Billion)
12. The U.S. Cloud Telephony Service Market revenue, By Network, 2015–2025 (USD Billion)
13. Rest of North America Cloud Telephony Service Market revenue, By Deployment Type,2015–2025 (USD Billion)
14. Rest of North America Cloud Telephony Service Market revenue, By Application , 2015–2025 (USD Billion)
15. Rest of North America Cloud Telephony Service Market revenue, By Enterprise Size ,2015–2025 (USD Billion)
16. Rest of North America Cloud Telephony Service Market revenue, By Industry , 2015–2025 (USD Billion)
17. Rest of North America Cloud Telephony Service Market revenue, By Network, 2015–2025 (USD Billion)
18. Europe Cloud Telephony Service Market revenue, By Deployment Type, 2015–2025 (USD Billion)
19. Europe Cloud Telephony Service Market revenue, By Application , 2015–2025 (USD Billion)
20. Europe Cloud Telephony Service Market revenue, By Enterprise Size ,2015–2025 (USD Billion)
21. Europe Cloud Telephony Service Market revenue, By Industry , 2015–2025 (USD Billion)
22. Europe Cloud Telephony Service Market revenue, By Network, 2015–2025 (USD Billion)
23. UK Cloud Telephony Service Market revenue, By Deployment Type ,2015–2025 (USD Billion)
24. UK Cloud Telephony Service Market revenue, By Application , 2015–2025 (USD Billion)
25. UK Cloud Telephony Service Market revenue, By Enterprise Size ,2015–2025 (USD Billion)
26. UK Cloud Telephony Service Market revenue, By Industry , 2015–2025 (USD Billion)
27. UK Cloud Telephony Service Market revenue, By Network, 2015–2025 (USD Billion)
28. France Cloud Telephony Service Market revenue, By Deployment Type,2015–2025 (USD Billion)
29. France Cloud Telephony Service Market revenue, By Application , 2015–2025 (USD Billion)
30. France Cloud Telephony Service Market revenue, By Enterprise Size ,2015–2025 (USD Billion)
31. France Cloud Telephony Service Market revenue, By Industry , 2015–2025 (USD Billion)
32. France Cloud Telephony Service Market revenue, By Network, 2015–2025 (USD Billion)
33. Germany Cloud Telephony Service Market revenue, By Deployment Type,2015–2025 (USD Billion)
34. Germany Cloud Telephony Service Market revenue, By Application , 2015–2025 (USD Billion)
35. Germany Cloud Telephony Service Market revenue, By Enterprise Size ,2015–2025 (USD Billion)
36. Germany Cloud Telephony Service Market revenue, By Industry , 2015–2025 (USD Billion)
37. Germany Cloud Telephony Service Market revenue, By Network, 2015–2025 (USD Billion)
38. Rest of Europe Cloud Telephony Service Market revenue, By Deployment Type,2015–2025 (USD Billion)
39. Rest of Europe Cloud Telephony Service Market revenue, By Application , 2015–2025 (USD Billion)
40. Rest of Europe Cloud Telephony Service Market revenue, By Enterprise Size ,2015–2025 (USD Billion)
41. Rest of Europe Cloud Telephony Service Market revenue, By Industry , 2015–2025 (USD Billion)
42. Rest of Europe Cloud Telephony Service Market revenue, By Network, 2015–2025 (USD Billion)
43. Asia Pacific Cloud Telephony Service Market revenue, By Deployment Type,2015–2025 (USD Billion)
44. Asia Pacific Cloud Telephony Service Market revenue, By Application , 2015–2025 (USD Billion)
45. Asia Pacific Cloud Telephony Service Market revenue, By Enterprise Size ,2015–2025 (USD Billion)
46. Asia Pacific Cloud Telephony Service Market revenue, By Industry , 2015–2025 (USD Billion)
47. Asia Pacific Cloud Telephony Service Market revenue, By Network, 2015–2025 (USD Billion)
48. China Cloud Telephony Service Market revenue, By Deployment Type,2015–2025 (USD Billion)
49. China Cloud Telephony Service Market revenue, By Application , 2015–2025 (USD Billion)
50. China Cloud Telephony Service Market revenue, By Enterprise Size ,2015–2025 (USD Billion)
51. China Cloud Telephony Service Market revenue, By Industry , 2015–2025 (USD Billion)
52. China Cloud Telephony Service Market revenue, By Network, 2015–2025 (USD Billion)
53. Japan Cloud Telephony Service Market revenue, By Deployment Type, 2015–2025 (USD Billion)
54. Japan Cloud Telephony Service Market revenue, By Application , 2015–2025 (USD Billion)
55. Japan Cloud Telephony Service Market revenue, By Enterprise Size ,2015–2025 (USD Billion)
56. Japan Cloud Telephony Service Market revenue, By Industry , 2015–2025 (USD Billion)
57. Japan Cloud Telephony Service Market revenue, By Network, 2015–2025 (USD Billion)
58. India Cloud Telephony Service Market revenue, By Deployment Type,2015–2025 (USD Billion)
59. India Cloud Telephony Service Market revenue, By Application , 2015–2025 (USD Billion)
60. India Cloud Telephony Service Market revenue, By Enterprise Size ,2015–2025 (USD Billion)
61. India Cloud Telephony Service Market revenue, By Industry , 2015–2025 (USD Billion)
62. India Cloud Telephony Service Market revenue, By Network, 2015–2025 (USD Billion)
63. Rest of Asia Pacific Cloud Telephony Service Market revenue, By Deployment Type,2015–2025 (USD Billion)
64. Rest of Asia Pacific Cloud Telephony Service Market revenue, By Application , 2015–2025 (USD Billion)
65. Rest of Asia Pacific Cloud Telephony Service Market revenue, By Enterprise Size ,2015–2025 (USD Billion)
66. Rest of Asia Pacific Cloud Telephony Service Market revenue, By Industry , 2015–2025 (USD Billion)
67. Rest of Asia Pacific Cloud Telephony Service Market revenue, By Network, 2015–2025 (USD Billion)
68. Latin America Cloud Telephony Service Market revenue, By Deployment Type,2015–2025 (USD Billion)
69. Latin America Cloud Telephony Service Market revenue, By Application , 2015–2025 (USD Billion)
70. Latin America Cloud Telephony Service Market revenue, By Enterprise Size ,2015–2025 (USD Billion)
71. Latin America Cloud Telephony Service Market revenue, By Industry , 2015–2025 (USD Billion)
72. Latin America Cloud Telephony Service Market revenue, By Network, 2015–2025 (USD Billion)
73. Brazil Cloud Telephony Service Market revenue, By Deployment Type,2015–2025 (USD Billion)
74. Brazil Cloud Telephony Service Market revenue, By Application , 2015–2025 (USD Billion)
75. Brazil Cloud Telephony Service Market revenue, By Enterprise Size ,2015–2025 (USD Billion)
76. Brazil Cloud Telephony Service Market revenue, By Industry , 2015–2025 (USD Billion)
77. Brazil Cloud Telephony Service Market revenue, By Network, 2015–2025 (USD Billion)
78. Rest of Latin America Cloud Telephony Service Market revenue, By Deployment Type,2015–2025 (USD Billion)
79. Rest of Latin America Cloud Telephony Service Market revenue, By Application , 2015–2025 (USD Billion)
80. Rest of Latin America Cloud Telephony Service Market revenue, By Enterprise Size ,2015–2025 (USD Billion)
81. Rest of Latin America Cloud Telephony Service Market revenue, By Industry , 2015–2025 (USD Billion)
82. Rest of Latin America Cloud Telephony Service Market revenue, By Network, 2015–2025 (USD Billion)
83. The Middle East and Africa Cloud Telephony Service Market revenue, By Deployment Type,2015–2025 (USD Billion)
84. The Middle East and Africa Cloud Telephony Service Market revenue, By Application , 2015–2025 (USD Billion)
85. The Middle East and Africa Cloud Telephony Service Market revenue, By Enterprise Size ,2015–2025 (USD Billion)
86. The Middle East and Africa Cloud Telephony Service Market revenue, By Industry , 2015–2025 (USD Billion)
87. The Middle East and Africa Cloud Telephony Service Market revenue, By Network, 2015–2025 (USD Billion)
88. Saudi Arabia Cloud Telephony Service Market revenue, By Deployment Type, 2015–2025 (USD Billion)
89. Saudi Arabia Cloud Telephony Service Market revenue, By Application , 2015–2025 (USD Billion)
90. Saudi Arabia Cloud Telephony Service Market revenue, By Enterprise Size ,2015–2025 (USD Billion)
91. Saudi Arabia Cloud Telephony Service Market revenue, By Industry , 2015–2025 (USD Billion)
92. Saudi Arabia Cloud Telephony Service Market revenue, By Network, 2015–2025 (USD Billion)
93. South Africa Cloud Telephony Service Market revenue, By Deployment Type,2015–2025 (USD Billion)
94. South Africa Cloud Telephony Service Market revenue, By Application , 2015–2025 (USD Billion)
95. South Africa Cloud Telephony Service Market revenue, By Enterprise Size ,2015–2025 (USD Billion)
96. South Africa Cloud Telephony Service Market revenue, By Industry , 2015–2025 (USD Billion)
97. South Africa Cloud Telephony Service Market revenue, By Network, 2015–2025 (USD Billion)
98. Rest of the Middle East & Africa Cloud Telephony Service Market revenue, By Deployment Type,2015–2025 (USD Billion)
99. Rest of the Middle East & Africa Cloud Telephony Service Market revenue, By Application , 2015–2025 (USD Billion)
100. Rest of the Middle East & Africa Cloud Telephony Service Market revenue, By Enterprise Size ,2015–2025 (USD Billion)
101. Rest of the Middle East & Africa Cloud Telephony Service Market revenue, By Industry , 2015–2025 (USD Billion)
102. Rest of the Middle East & Africa Cloud Telephony Service Market revenue, By Network, 2015–2025 (USD Billion)
Methodology
FrequentlyAsked Questions
Telecom firms are migrating from conventional networks to IP networking and this will help the cloud telephone service market to hit optimum threshold of growth in the coming years. In addition to this, easy access to power supply in emerging nations and its use as cost-effective substitute for conventional services like ISDN and PSTN are the major cloud telephone service market growth drivers. Furthermore, cloud telephony service industry is highly competitive and hence vendors are providing competitive pricing for their services along with new features to attract customers and expand their business. Such moves will culminate into market proliferation.
According to Zion market research report, the Global Cloud Telephony Service Market market size valued at US$ 23.99 Billion in 2023, set to reach US$ 58.69 Billion by 2032 at a CAGR of about 9.4% from 2024 to 2032.
North America is likely to make noteworthy contributions towards overall market revenue during 2024-2032. The growth of the Cloud Telephony Service market in the region over forecast timespan can be credited to presence of large number of vendors in the countries such as Canada and the U.S. In addition to this, strong IT infrastructure facility in these countries will facilitate the growth of cloud telephony service market in the region. Apart from this, growing trend among the young and adult population to use tech-savvy gadgets will prop up the expansion of cloud telephony service industry in the North American sub-continent. Furthermore, escalating demand for availing seamless customer services has resulted in growing use of cloud computing systems, thereby creating new opportunities of business growth in the region.
The key players profiled in the report include NTT Communications, Nextiva, Mitel Networks Corporation, NFON AG, Redcentric plc, Microsoft Corporation, NovaCloud Pty Ltd., NetFortis, Natterbox Ltd., and PortaOne, Inc.
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