Customer Communication Management (CCM) Market Size, Share and Growth 2032

Customer Communication Management (CCM) Market

Customer Communication Management (CCM) Market By Offering (Software Suite, Managed CCM Services, and Others), By Deployment Model (Cloud and On-Premise), By End User (Healthcare, BFSI, IT & Telecom, Retail, Government, and Others): Global Industry Perspective, Comprehensive Analysis and Forecast, 2024-2032

Category: Technology & Media Report Format : PDF Pages: 145 Report Code: ZMR-2721 Published Date: Nov-2024 Status : Published
Market Size in 2023 Market Forecast in 2032 CAGR (in %) Base Year
USD 1.61 Billion USD 4.16 Billion 11.1% 2023

Customer Communication Management (CCM) Market

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Table Of Content

  • Chapter No. 1. Introduction
    • 1.1. Report Description
      • 1.1.1. Purpose of the Report
      • 1.1.2. USP & Key Offerings
    • 1.2. Key Benefits for Stakehulders
    • 1.3. Target Audience
    • 1.4. Report Scope
  • Chapter No. 2. Executive Summary
    • 2.1. Key Findings
      • 2.1.1. Top Investment Pockets
        • 2.1.1.1. Market Attractiveness Analysis, By Offering
        • 2.1.1.2. Market Attractiveness Analysis, By Deployment Model
        • 2.1.1.3. Market Attractiveness Analysis, By End User
        • 2.1.1.4. Market Attractiveness Analysis, By Region
    • 2.2. Market Snapshot
    • 2.3. Global Customer Communication Management (CCM) Market, 2016 – 2028 (USD Billion)
    • 2.4. Insights from Primary Respondents
  • Chapter No. 3. COVID 19 Impact Analyses
    • 3.1. Impact Assessment of COVID-19 Pandemic, By Region
      • 3.1.1. North America
      • 3.1.2. Europe
      • 3.1.3. Asia Pacific
      • 3.1.4. Latin America
      • 3.1.5. The Middle-East and Africa
    • 3.2. Quarterly Market Revenue and Forecast by Region 2020 & 2021
    • 3.3. Pre COVID-19 Market Revenue, By Region, 2016-2019 (USD Billion)
    • 3.4. Post COVID-19 Market Revenue, By Region, 2020-2028 (USD Billion)
    • 3.5. Key Strategies Undertaken by Companies to Tackle COVID-19
      • 3.5.1. Company Quarterly Revenue Analysis, 2019 & 2020
    • 3.6. Short Term Dynamics
    • 3.7. Long Term Dynamics
  • Chapter No. 4. Customer Communication Management (CCM) Market – Offering Segment Analysis
    • 4.1. Overview
      • 4.1.1. Market Revenue Share, By Offering, 2020 & 2028
    • 4.2. Software Suite
      • 4.2.1. Market Size and Forecast, By Region (USD Billion)
      • 4.2.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 4.2.3. Key Market Trends, Growth Factors, & Opportunities
    • 4.3. Managed CCM Services
      • 4.3.1. Market Size and Forecast, By Region (USD Billion)
      • 4.3.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 4.3.3. Key Market Trends, Growth Factors, & Opportunities
    • 4.4. Others
      • 4.4.1. Market Size and Forecast, By Region (USD Billion)
      • 4.4.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 4.4.3. Key Market Trends, Growth Factors, & Opportunities
  • Chapter No. 5. Customer Communication Management (CCM) Market – Deployment Model Segment Analysis
    • 5.1. Overview
      • 5.1.1. Market Revenue Share, By Deployment Model, 2020 & 2028
    • 5.2. Cloud
      • 5.2.1. Market Size and Forecast, By Region (USD Billion)
      • 5.2.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 5.2.3. Key Market Trends, Growth Factors, & Opportunities
    • 5.3. On-premise
      • 5.3.1. Market Size and Forecast, By Region (USD Billion)
      • 5.3.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 5.3.3. Key Market Trends, Growth Factors, & Opportunities
  • Chapter No. 6. Customer Communication Management (CCM) Market – End User Segment Analysis
    • 6.1. Overview
      • 6.1.1. Market Revenue Share, By End User, 2020 & 2028
    • 6.2. Healthcare
      • 6.2.1. Market Size and Forecast, By Region (USD Billion)
      • 6.2.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 6.2.3. Key Market Trends, Growth Factors, & Opportunities
    • 6.3. BFSI
      • 6.3.1. Market Size and Forecast, By Region (USD Billion)
      • 6.3.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 6.3.3. Key Market Trends, Growth Factors, & Opportunities
    • 6.4. IT & Telecom
      • 6.4.1. Market Size and Forecast, By Region (USD Billion)
      • 6.4.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 6.4.3. Key Market Trends, Growth Factors, & Opportunities
    • 6.5. Retail
      • 6.5.1. Market Size and Forecast, By Region (USD Billion)
      • 6.5.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 6.5.3. Key Market Trends, Growth Factors, & Opportunities
    • 6.6. Government
      • 6.6.1. Market Size and Forecast, By Region (USD Billion)
      • 6.6.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 6.6.3. Key Market Trends, Growth Factors, & Opportunities
    • 6.7. Others
      • 6.7.1. Market Size and Forecast, By Region (USD Billion)
      • 6.7.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 6.7.3. Key Market Trends, Growth Factors, & Opportunities
  • Chapter No. 7. Customer Communication Management (CCM) Market – Regional Analysis
    • 7.1. Overview
      • 7.1.1. Global Market Revenue Share, By Region, 2020 & 2028
      • 7.1.2. Global Market Revenue, By Region, 2016 – 2028 (USD Billion)
    • 7.2. North America
      • 7.2.1. North America Market Revenue, By Country, 2016 – 2028 (USD Billion)
      • 7.2.2. North America Market Revenue, By Offering, 2016 – 2028
      • 7.2.3. North America Market Revenue, By Deployment Model, 2016 – 2028
      • 7.2.4. North America Market Revenue, By End User, 2016 – 2028
      • 7.2.5. U.S.
        • 7.2.5.1. U.S. Market Revenue, By Offering, 2016 – 2028
        • 7.2.5.2. U.S. Market Revenue, By Deployment Model, 2016 – 2028
        • 7.2.5.3. U.S. Market Revenue, By End User, 2016 – 2028
      • 7.2.6. Canada
        • 7.2.6.1. Canada Market Revenue, By Offering, 2016 – 2028
        • 7.2.6.2. Canada Market Revenue, By Deployment Model, 2016 – 2028
        • 7.2.6.3. Canada Market Revenue, By End User, 2016 – 2028
      • 7.2.7. Mexico
        • 7.2.7.1. Mexico Market Revenue, By Offering, 2016 – 2028
        • 7.2.7.2. Mexico Market Revenue, By Deployment Model, 2016 – 2028
        • 7.2.7.3. Mexico Market Revenue, By End User, 2016 – 2028
    • 7.3. Europe
      • 7.3.1. Europe Market Revenue, By Country, 2016 – 2028 (USD Billion)
      • 7.3.2. Europe Market Revenue, By Offering, 2016 – 2028
      • 7.3.3. Europe Market Revenue, By Deployment Model, 2016 – 2028
      • 7.3.4. Europe Market Revenue, By End User, 2016 – 2028
      • 7.3.5. Germany
        • 7.3.5.1. Germany Market Revenue, By Offering, 2016 – 2028
        • 7.3.5.2. Germany Market Revenue, By Deployment Model, 2016 – 2028
        • 7.3.5.3. Germany Market Revenue, By End User, 2016 – 2028
      • 7.3.6. France
        • 7.3.6.1. France Market Revenue, By Offering, 2016 – 2028
        • 7.3.6.2. France Market Revenue, By Deployment Model, 2016 – 2028
        • 7.3.6.3. France Market Revenue, By End User, 2016 – 2028
      • 7.3.7. U.K.
        • 7.3.7.1. U.K. Market Revenue, By Offering, 2016 – 2028
        • 7.3.7.2. U.K. Market Revenue, By Deployment Model, 2016 – 2028
        • 7.3.7.3. U.K. Market Revenue, By End User, 2016 – 2028
      • 7.3.8. Italy
        • 7.3.8.1. Italy Market Revenue, By Offering, 2016 – 2028
        • 7.3.8.2. Italy Market Revenue, By Deployment Model, 2016 – 2028
        • 7.3.8.3. Italy Market Revenue, By End User, 2016 – 2028
      • 7.3.9. Spain
        • 7.3.9.1. Spain Market Revenue, By Offering, 2016 – 2028
        • 7.3.9.2. Spain Market Revenue, By Deployment Model, 2016 – 2028
        • 7.3.9.3. Spain Market Revenue, By End User, 2016 – 2028
      • 7.3.10. Rest of Europe
        • 7.3.10.1. Rest of Europe Market Revenue, By Offering, 2016 – 2028
        • 7.3.10.2. Rest of Europe Market Revenue, By Deployment Model, 2016 – 2028
        • 7.3.10.3. Rest of Europe Market Revenue, By End User, 2016 – 2028
    • 7.4. Asia Pacific
      • 7.4.1. Asia Pacific Market Revenue, By Country, 2016 – 2028 (USD Billion)
      • 7.4.2. Asia Pacific Market Revenue, By Offering, 2016 – 2028
      • 7.4.3. Asia Pacific Market Revenue, By Deployment Model, 2016 – 2028
      • 7.4.4. Asia Pacific Market Revenue, By End User, 2016 – 2028
      • 7.4.5. China
        • 7.4.5.1. China Market Revenue, By Offering, 2016 – 2028
        • 7.4.5.2. China Market Revenue, By Deployment Model, 2016 – 2028
        • 7.4.5.3. China Market Revenue, By End User, 2016 – 2028
      • 7.4.6. Japan
        • 7.4.6.1. Japan Market Revenue, By Offering, 2016 – 2028
        • 7.4.6.2. Japan Market Revenue, By Deployment Model, 2016 – 2028
        • 7.4.6.3. Japan Market Revenue, By End User, 2016 – 2028
      • 7.4.7. India
        • 7.4.7.1. India Market Revenue, By Offering, 2016 – 2028
        • 7.4.7.2. India Market Revenue, By Deployment Model, 2016 – 2028
        • 7.4.7.3. India Market Revenue, By End User, 2016 – 2028
      • 7.4.8. South Korea
        • 7.4.8.1. South Korea Market Revenue, By Offering, 2016 – 2028
        • 7.4.8.2. South Korea Market Revenue, By Deployment Model, 2016 – 2028
        • 7.4.8.3. South Korea Market Revenue, By End User, 2016 – 2028
      • 7.4.9. South-East Asia
        • 7.4.9.1. South-East Asia Market Revenue, By Offering, 2016 – 2028
        • 7.4.9.2. South-East Asia Market Revenue, By Deployment Model, 2016 – 2028
        • 7.4.9.3. South-East Asia Market Revenue, By End User, 2016 – 2028
      • 7.4.10. Rest of Asia Pacific
        • 7.4.10.1. Rest of Asia Pacific Market Revenue, By Offering, 2016 – 2028
        • 7.4.10.2. Rest of Asia Pacific Market Revenue, By Deployment Model, 2016 – 2028
        • 7.4.10.3. Rest of Asia Pacific Market Revenue, By End User, 2016 – 2028
    • 7.5. Latin America
      • 7.5.1. Latin America Market Revenue, By Country, 2016 – 2028 (USD Billion)
      • 7.5.2. Latin America Market Revenue, By Offering, 2016 – 2028
      • 7.5.3. Latin America Market Revenue, By Deployment Model, 2016 – 2028
      • 7.5.4. Latin America Market Revenue, By End User, 2016 – 2028
      • 7.5.5. Brazil
        • 7.5.5.1. Brazil Market Revenue, By Offering, 2016 – 2028
        • 7.5.5.2. Brazil Market Revenue, By Deployment Model, 2016 – 2028
        • 7.5.5.3. Brazil Market Revenue, By End User, 2016 – 2028
      • 7.5.6. Argentina
        • 7.5.6.1. Argentina Market Revenue, By Offering, 2016 – 2028
        • 7.5.6.2. Argentina Market Revenue, By Deployment Model, 2016 – 2028
        • 7.5.6.3. Argentina Market Revenue, By End User, 2016 – 2028
      • 7.5.7. Rest of Latin America
        • 7.5.7.1. Rest of Latin America Market Revenue, By Offering, 2016 – 2028
        • 7.5.7.2. Rest of Latin America Market Revenue, By Deployment Model, 2016 – 2028
        • 7.5.7.3. Rest of Latin America Market Revenue, By End User, 2016 – 2028
    • 7.6. The Middle-East and Africa
      • 7.6.1. The Middle-East and Africa Market Revenue, By Country, 2016 – 2028 (USD Billion)
      • 7.6.2. The Middle-East and Africa Market Revenue, By Offering, 2016 – 2028
      • 7.6.3. The Middle-East and Africa Market Revenue, By Deployment Model, 2016 – 2028
      • 7.6.4. The Middle-East and Africa Market Revenue, By End User, 2016 – 2028
      • 7.6.5. GCC Countries
        • 7.6.5.1. GCC Countries Market Revenue, By Offering, 2016 – 2028
        • 7.6.5.2. GCC Countries Market Revenue, By Deployment Model, 2016 – 2028
        • 7.6.5.3. GCC Countries Market Revenue, By End User, 2016 – 2028
      • 7.6.6. South Africa
        • 7.6.6.1. South Africa Market Revenue, By Offering, 2016 – 2028
        • 7.6.6.2. South Africa Market Revenue, By Deployment Model, 2016 – 2028
        • 7.6.6.3. South Africa Market Revenue, By End User, 2016 – 2028
      • 7.6.7. Rest of Middle-East Africa
        • 7.6.7.1. Rest of Middle-East Africa Market Revenue, By Offering, 2016 – 2028
        • 7.6.7.2. Rest of Middle-East Africa Market Revenue, By Deployment Model, 2016 – 2028
        • 7.6.7.3. Rest of Middle-East Africa Market Revenue, By End User, 2016 – 2028
  • Chapter No. 8. Customer Communication Management (CCM) Market – Industry Analysis
    • 8.1. Introduction
    • 8.2. Market Drivers
    • 8.3. Market Restraints
      • 8.3.1. Restraining Factor Analysis
    • 8.4. Market Opportunities
      • 8.4.1. Market Opportunity Analysis
    • 8.5. Porter’s Five Forces Analysis
    • 8.6. PEST Analysis
    • 8.7. Regulatory Landscape
    • 8.8. Technology Landscape
    • 8.9. Regional Market Trends
      • 8.9.1. North America
      • 8.9.2. Europe
      • 8.9.3. Asia Pacific
      • 8.9.4. Latin America
      • 8.9.5. The Middle-East and Africa
    • 8.10. Pricing Analysis
    • 8.11. Value Chain Analysis
    • 8.12. Downstream Buyers
    • 8.13. Distributors/Traders List
  • Chapter No. 9. Competitive Landscape
    • 9.1. Company Market Share Analysis – 2019
      • 9.1.1. Global Customer Communication Management (CCM) Market: Company Market Share, 2019
      • 9.1.2. Global Customer Communication Management (CCM) Market, Company Market Revenue, 2016 – 2019 (USD Billion)
      • 9.1.3. Global Customer Communication Management (CCM) Market, Company Y-o-Y Growth, 2017 – 2019 (%)
      • 9.1.4. Global Customer Communication Management (CCM) Market: Radar Determinant Chart, 2019
    • 9.2. Strategic Developments
      • 9.2.1. Acquisitions & Mergers
      • 9.2.2. New Product Launch
      • 9.2.3. Regional Expansion
    • 9.3. Company Strategic Developments – Heat Map Analysis
  • Chapter No. 10: Company Profiles
    • 10.1. Adobe
    • 10.2. AdventSys
    • 10.3. Bitrix24
    • 10.4. Braze
    • 10.5. Capgemini
    • 10.6. Cedar CX Technulogies
    • 10.7. Doxee
    • 10.8. Doxim
    • 10.9. Ecrion
    • 10.10. Front
    • 10.11. HelpCrunch
    • 10.12. Hyland
    • 10.13. Napersoft
    • 10.14. Newgen Software
  • Chapter No. 11: Marketing Strategy Analysis
    • 11.1. Marketing Channel
    • 11.2. Direct Marketing
    • 11.3. Indirect Marketing
    • 11.4. Marketing Channel Development Trends
    • 11.5. Economic/Pulitical Environmental Change
  • Chapter No. 12: Research Methodology
    • 12.1. Research Methodology
    • 12.2. Phase I - Secondary Research
    • 12.3. Phase II - Data Modeling
      • 12.3.1. Company Share Analysis Model
      • 12.3.2. Revenue Based Modeling
    • 12.4. Phase III - Primary Research
    • 12.5. Research Limitations
      • 12.5.1. Assumptions

Table Of Figures

List of Figures 

FIG NO. 1. Market Attractiveness Analysis, By Offering
FIG NO. 2. Market Attractiveness Analysis, By Deployment Model
FIG NO. 3. Market Attractiveness Analysis, By End User
FIG NO. 4. Market Attractiveness Analysis, By Region
FIG NO. 5. Global Customer Communication Management (CCM) Market Revenue, 2016 – 2028 (USD Billion)
FIG NO. 6. Impact of COVID-19 Pandemic in North America Countries
FIG NO. 7. Market Revenue Share, By Offering, 2020 & 2028
FIG NO. 8. Global Customer Communication Management (CCM) Market for Software Suite, Revenue (USD Billion) 2016 – 2028
FIG NO. 9. Comparative Revenue Analysis of Customer Communication Management (CCM) Market for Software Suite, By Country, 2020 & 2028
FIG NO. 10. Global Customer Communication Management (CCM) Market for Managed CCM Services, Revenue (USD Billion) 2016 – 2028
FIG NO. 11. Comparative Revenue Analysis of Customer Communication Management (CCM) Market for Managed CCM Services, By Country, 2020 & 2028
FIG NO. 12. Global Customer Communication Management (CCM) Market for Others, Revenue (USD Billion) 2016 – 2028
FIG NO. 13. Comparative Revenue Analysis of Customer Communication Management (CCM) Market for Others, By Country, 2020 & 2028
FIG NO. 14. Market Revenue Share, By Deployment Model, 2020 & 2028
FIG NO. 15. Global Customer Communication Management (CCM) Market for Cloud, Revenue (USD Billion) 2016 – 2028
FIG NO. 16. Comparative Revenue Analysis of Customer Communication Management (CCM) Market for Cloud, By Country, 2020 & 2028
FIG NO. 17. Global Customer Communication Management (CCM) Market for On-premise, Revenue (USD Billion) 2016 – 2028
FIG NO. 18. Comparative Revenue Analysis of Customer Communication Management (CCM) Market for On-premise, By Country, 2020 & 2028
FIG NO. 19. Market Revenue Share, By End User, 2020 & 2028
FIG NO. 20. Global Customer Communication Management (CCM) Market for Healthcare, Revenue (USD Billion) 2016 – 2028
FIG NO. 21. Comparative Revenue Analysis of Customer Communication Management (CCM) Market for Healthcare, By Country, 2020 & 2028
FIG NO. 22. Global Customer Communication Management (CCM) Market for BFSI, Revenue (USD Billion) 2016 – 2028
FIG NO. 23. Comparative Revenue Analysis of Customer Communication Management (CCM) Market for BFSI, By Country, 2020 & 2028
FIG NO. 24. Global Customer Communication Management (CCM) Market for IT & Telecom, Revenue (USD Billion) 2016 – 2028
FIG NO. 25. Comparative Revenue Analysis of Customer Communication Management (CCM) Market for IT & Telecom, By Country, 2020 & 2028
FIG NO. 26. Global Customer Communication Management (CCM) Market for Retail, Revenue (USD Billion) 2016 – 2028
FIG NO. 27. Comparative Revenue Analysis of Customer Communication Management (CCM) Market for Retail, By Country, 2020 & 2028
FIG NO. 28. Global Customer Communication Management (CCM) Market for Government, Revenue (USD Billion) 2016 – 2028
FIG NO. 29. Comparative Revenue Analysis of Customer Communication Management (CCM) Market for Government, By Country, 2020 & 2028
FIG NO. 30. Global Customer Communication Management (CCM) Market for Others, Revenue (USD Billion) 2016 – 2028
FIG NO. 31. Comparative Revenue Analysis of Customer Communication Management (CCM) Market for Others, By Country, 2020 & 2028
FIG NO. 32. Global Customer Communication Management (CCM) Market Revenue Share, By Region, 2020 & 2028
FIG NO. 33. North America Customer Communication Management (CCM) Market Revenue, 2016 - 2028 (USD Billion)
FIG NO. 34. Porter’s Five Forces Analysis for Global Customer Communication Management (CCM) Market
FIG NO. 35. PEST Analysis for Global Customer Communication Management (CCM) Market
FIG NO. 36. Pricing Analysis for Global Customer Communication Management (CCM) Market
FIG NO. 37. Value Chain Analysis for Global Customer Communication Management (CCM) Market
FIG NO. 38. Company Share Analysis, 2019
FIG NO. 39. Radar Determinant Chart, 2019
FIG NO. 40. Company Strategic Developments – Heat Map Analysis
FIG NO. 41. Adobe Business Segment Revenue Share, 2020 (%)
FIG NO. 42. Adobe Geographical Segment Revenue Share, 2020 (%)
FIG NO. 43. Market Channels
FIG NO. 44. Marketing Channel Development Trend
FIG NO. 45. Growth in World Gross Product, 2008-2018
FIG NO. 46. Research Methodology – Detailed View
FIG NO. 47. Research Methodology


Table Of Tables

List of Tables

TABLE NO. 1. Global Customer Communication Management (CCM) Market: Snapshot
TABLE NO. 2. Quarterly Customer Communication Management (CCM) Market Revenue by Region, 2020
TABLE NO. 3. Quarterly Customer Communication Management (CCM) Market Revenue Forecast by Region, 2021
TABLE NO. 4. Pre COVID-19 Market Revenue, By Region, 2016-2019 (USD Billion)
TABLE NO. 5. Post COVID-19 Market Revenue, By Region, 2020-2028 (USD Billion)
TABLE NO. 6. Global Customer Communication Management (CCM) Market for Software Suite, by Region, 2016 – 2028 (USD Billion)
TABLE NO. 7. Global Customer Communication Management (CCM) Market for Managed CCM Services, by Region, 2016 – 2028 (USD Billion)
TABLE NO. 8. Global Customer Communication Management (CCM) Market for Others, by Region, 2016 – 2028 (USD Billion)
TABLE NO. 9. Global Customer Communication Management (CCM) Market for Cloud, by Region, 2016 – 2028 (USD Billion)
TABLE NO. 10. Global Customer Communication Management (CCM) Market for On-premise, by Region, 2016 – 2028 (USD Billion)
TABLE NO. 11. Global Customer Communication Management (CCM) Market for Healthcare, by Region, 2016 – 2028 (USD Billion)
TABLE NO. 12. Global Customer Communication Management (CCM) Market for BFSI, by Region, 2016 – 2028 (USD Billion)
TABLE NO. 13. Global Customer Communication Management (CCM) Market for IT & Telecom, by Region, 2016 – 2028 (USD Billion)
TABLE NO. 14. Global Customer Communication Management (CCM) Market for Retail, by Region, 2016 – 2028 (USD Billion)
TABLE NO. 15. Global Customer Communication Management (CCM) Market for Government, by Region, 2016 – 2028 (USD Billion)
TABLE NO. 16. Global Customer Communication Management (CCM) Market for Others, by Region, 2016 – 2028 (USD Billion)
TABLE NO. 17. Global Customer Communication Management (CCM) Market Revenue, By Region, 2016 – 2028 (USD Billion)
TABLE NO. 18. North America Customer Communication Management (CCM) Market Revenue, By Country, 2016 – 2028 (USD Billion)
TABLE NO. 19. North America Customer Communication Management (CCM) Market Revenue, By Offering, 2016 – 2028 (USD Billion)
TABLE NO. 20. North America Customer Communication Management (CCM) Market Revenue, By Deployment Model, 2016 – 2028 (USD Billion)
TABLE NO. 21. North America Customer Communication Management (CCM) Market Revenue, By End User, 2016 – 2028 (USD Billion)
TABLE NO. 22. U.S. Customer Communication Management (CCM) Market Revenue, By Offering, 2016 – 2028 (USD Billion)
TABLE NO. 23. U.S. Customer Communication Management (CCM) Market Revenue, By Deployment Model, 2016 – 2028 (USD Billion)
TABLE NO. 24. U.S. Customer Communication Management (CCM) Market Revenue, By End User, 2016 – 2028 (USD Billion)
TABLE NO. 25. Canada Customer Communication Management (CCM) Market Revenue, By Offering, 2016 – 2028 (USD Billion)
TABLE NO. 26. Canada Customer Communication Management (CCM) Market Revenue, By Deployment Model, 2016 – 2028 (USD Billion)
TABLE NO. 27. Canada Customer Communication Management (CCM) Market Revenue, By End User, 2016 – 2028 (USD Billion)
TABLE NO. 28. Mexico Customer Communication Management (CCM) Market Revenue, By Offering, 2016 – 2028 (USD Billion)
TABLE NO. 29. Mexico Customer Communication Management (CCM) Market Revenue, By Deployment Model, 2016 – 2028 (USD Billion)
TABLE NO. 30. Mexico Customer Communication Management (CCM) Market Revenue, By End User, 2016 – 2028 (USD Billion)
TABLE NO. 31. Drivers for the Customer Communication Management (CCM) Market: Impact Analysis
TABLE NO. 32. Restraints for the Customer Communication Management (CCM) Market: Impact Analysis
TABLE NO. 33. Major Buyers of Customer Communication Management (CCM)
TABLE NO. 34. Distributors/Traders List of Customer Communication Management (CCM)
TABLE NO. 35. Global Customer Communication Management (CCM) Market, Company Market Revenue, 2016 – 2019 (USD Billion)
TABLE NO. 36. Global Customer Communication Management (CCM) Market, Company Y-o-Y Growth, 2017 – 2019 (USD Billion)

Methodology

FrequentlyAsked Questions

Zion Market Research has published a report on the global Customer Communication Management (CCM) Market, estimating its value at USD 1.61 Billion in 2023, with projections indicating that it will reach USD 4.16 Billion by 2032. 

The market is expected to expand at a compound annual growth rate (CAGR) of 11.1% over the forecast period 2024-2032.

The main driving factors is the growth happened in the CCM market by increasing need of customer engagement through communication over different channels.

Asia Pacific is accounted to have growth in Customer Communication Management (CCM) Market in 2020. Asia Pacific region is having its dominance in the market. With this, Asia Pacific countries have increased the investments in customer communication management projects.

Some of key players in Customer Communication Management (CCM) Market are AdventSys, Adobe, Bitrix24, Capgemini, Braze, Cedar CX Technologies, Doxim, Doxee, Ecrion, Front, Hyland, Messagepoint, HelpCrunch, Napersoft, Newgen Software, are some players among others.

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List of Contents

Market InsightsOverviewGrowth FactorsSegment AnalysisReport ScopeRegional AnalysisMarket Players Competitive LandscapeThe Market is segmented as follows:

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