Customer Relationship Management Services Market Size, Share and Forecast 2032

Customer Relationship Management Services Market

Customer Relationship Management Services Market By Deployment Mode (Cloud, and On-Premises), By Vertical (BFSI, Government, Retail, Healthcare, Manufacturing, and Others), By Application (Marketing, Sales, Customer Support and Services, and Others): Global Industry Perspective, Comprehensive Analysis and Forecast, 2024-2032

Category: Technology & Media Report Format : PDF Pages: 120 Report Code: ZMR-2215 Published Date: Nov-2024 Status : Published
Market Size in 2023 Market Forecast in 2032 CAGR (in %) Base Year
USD 64.86 Billion USD 122.8 Billion 7.35% 2023

Customer Relationship Management Services Market

Request For Customization Request Free Sample Buy Now

Table Of Content

  • Chapter No. 1 Introduction
    • 1.1. Report Description
      • 1.1.1. Purpose of the Report
      • 1.1.2. USP & Key Offerings
    • 1.2. Key Benefits for Stakehulders
    • 1.3. Target Audience
    • 1.4. Report Scope
  • Chapter No. 2 Executive Summary
    • 2.1. Key Findings
      • 2.1.1. Top Investment Pockets
        • 2.1.1.1. Market Attractiveness Analysis, By Deployment Mode
        • 2.1.1.2. Market Attractiveness Analysis, By Vertical
        • 2.1.1.3. Market Attractiveness Analysis, By Application
        • 2.1.1.4. Market Attractiveness Analysis, By Region
    • 2.2. Market Snapshot
    • 2.3. Global Customer Relationship Management Services Market, 2016 – 2028 (USD Billion)
    • 2.4. Insights from Primary Respondents
  • Chapter No. 3 COVID 19 Impact Analysis
    • 3.1. Impact Assessment of COVID-19 Pandemic, By Region
      • 3.1.1. North America
      • 3.1.2. Europe
      • 3.1.3. Asia Pacific
      • 3.1.4. Latin America
      • 3.1.5. The Middle-East and Africa
    • 3.2. Quarterly Market Revenue and Forecast by Region 2020 & 2021
    • 3.3. Pre COVID-19 Market Revenue, By Region, 2016-2019 (USD Billion)
    • 3.4. Post COVID-19 Market Revenue, By Region, 2020-2028 (USD Billion)
    • 3.5. Key Strategies Undertaken by Companies to Tackle COVID-19
      • 3.5.1. Company Quarterly Revenue Analysis, 2019 & 2020
    • 3.6. Short Term Dynamics
    • 3.7. Long Term Dynamics
  • Chapter No. 4 Customer Relationship Management Services Market – Deployment Mode Segment Analysis
    • 4.1. Overview
      • 4.1.1. Market Revenue Share, By Deployment Mode, 2020 & 2028
    • 4.2. Cloud
      • 4.2.1. Market Application and Forecast, By Region (USD Billion)
      • 4.2.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 4.2.3. Key Market Trends, Growth Factors, & Opportunities
    • 4.3. On-Premises
      • 4.3.1. Market Application and Forecast, By Region (USD Billion)
      • 4.3.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 4.3.3. Key Market Trends, Growth Factors, & Opportunities
  • Chapter No. 5 Customer Relationship Management Services Market – Vertical Segment Analysis
    • 5.1. Overview
      • 5.1.1. Market Revenue Share, By Vertical, 2020 & 2028
    • 5.2. BFSI
      • 5.2.1. Market Application and Forecast, By Region (USD Billion)
      • 5.2.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 5.2.3. Key Market Trends, Growth Factors, & Opportunities
    • 5.3. Government
      • 5.3.1. Market Application and Forecast, By Region (USD Billion)
      • 5.3.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 5.3.3. Key Market Trends, Growth Factors, & Opportunities
    • 5.4. Retail
      • 5.4.1. Market Application and Forecast, By Region (USD Billion)
      • 5.4.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 5.4.3. Key Market Trends, Growth Factors, & Opportunities
    • 5.5. Healthcare
      • 5.5.1. Market Application and Forecast, By Region (USD Billion)
      • 5.5.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 5.5.3. Key Market Trends, Growth Factors, & Opportunities
    • 5.6. Manufacturing
      • 5.6.1. Market Application and Forecast, By Region (USD Billion)
      • 5.6.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 5.6.3. Key Market Trends, Growth Factors, & Opportunities
    • 5.7. Others
      • 5.7.1. Market Application and Forecast, By Region (USD Billion)
      • 5.7.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 5.7.3. Key Market Trends, Growth Factors, & Opportunities
  • Chapter No. 6 Customer Relationship Management Services Market – Application Segment Analysis
    • 6.1. Overview
      • 6.1.1. Market Revenue Share, By Application, 2020 & 2028
    • 6.2. Marketing
      • 6.2.1. Market Application and Forecast, By Region (USD Billion)
      • 6.2.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 6.2.3. Key Market Trends, Growth Factors, & Opportunities
    • 6.3. Sales
      • 6.3.1. Market Application and Forecast, By Region (USD Billion)
      • 6.3.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 6.3.3. Key Market Trends, Growth Factors, & Opportunities
    • 6.4. Customer Support and Services
      • 6.4.1. Market Application and Forecast, By Region (USD Billion)
      • 6.4.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 6.4.3. Key Market Trends, Growth Factors, & Opportunities
    • 6.5. Others
      • 6.4.1. Market Application and Forecast, By Region (USD Billion)
      • 6.4.2. Comparative Revenue Analysis, By Country, 2020 & 2028
      • 6.4.3. Key Market Trends, Growth Factors, & Opportunities
  • Chapter No. 7 Customer Relationship Management Services Market – Regional Analysis
    • 7.1. Overview
      • 7.1.1. Global Market Revenue Share, By Region, 2020 & 2028
      • 7.1.2. Global Market Revenue, By Region, 2016 – 2028 (USD Billion)
    • 7.2. North America
      • 7.2.1. North America Market Revenue, By Country, 2016 – 2028 (USD Billion)
      • 7.2.2. North America Market Revenue, By Deployment Mode, 2016 – 2028
      • 7.2.3. North America Market Revenue, By Vertical, 2016 – 2028
      • 7.2.4. North America Market Revenue, By Application, 2016 – 2028
      • 7.2.5. U.S.
        • 7.2.5.1. U.S. Market Revenue, By Deployment Mode, 2016 – 2028
        • 7.2.5.2. U.S. Market Revenue, By Vertical, 2016 – 2028
        • 7.2.5.3. U.S. Market Revenue, By Application, 2016 – 2028
      • 7.2.6. Canada
        • 7.2.6.1. Canada Market Revenue, By Deployment Mode, 2016 – 2028
        • 7.2.6.2. Canada Market Revenue, By Vertical, 2016 – 2028
        • 7.2.6.3. Canada Market Revenue, By Application, 2016 – 2028
      • 7.2.7. Mexico
        • 7.2.7.1. Mexico Market Revenue, By Deployment Mode, 2016 – 2028
        • 7.2.7.2. Mexico Market Revenue, By Vertical, 2016 – 2028
        • 7.2.7.3. Mexico Market Revenue, By Application, 2016 – 2028
    • 7.3. Europe
      • 7.3.1. Europe Market Revenue, By Country, 2016 – 2028 (USD Billion)
      • 7.3.2. Europe Market Revenue, By Deployment Mode, 2016 – 2028
      • 7.3.3. Europe Market Revenue, By Vertical, 2016 – 2028
      • 7.3.4. Europe Market Revenue, By Application, 2016 – 2028
      • 7.3.5. Germany
        • 7.3.5.1. Germany Market Revenue, By Deployment Mode, 2016 – 2028
        • 7.3.5.2. Germany Market Revenue, By Vertical, 2016 – 2028
        • 7.3.5.3. Germany Market Revenue, By Application, 2016 – 2028
      • 7.3.6. France
        • 7.3.6.1. France Market Revenue, By Deployment Mode, 2016 – 2028
        • 7.3.6.2. France Market Revenue, By Vertical, 2016 – 2028
        • 7.3.6.3. France Market Revenue, By Application, 2016 – 2028
      • 7.3.7. U.K.
        • 7.3.7.1. U.K. Market Revenue, By Deployment Mode, 2016 – 2028
        • 7.3.7.2. U.K. Market Revenue, By Vertical, 2016 – 2028
        • 7.3.7.3. U.K. Market Revenue, By Application, 2016 – 2028
      • 7.3.8. Italy
        • 7.3.8.1. Italy Market Revenue, By Deployment Mode, 2016 – 2028
        • 7.3.8.2. Italy Market Revenue, By Vertical, 2016 – 2028
        • 7.3.8.3. Italy Market Revenue, By Application, 2016 – 2028
      • 7.3.9. Spain
        • 7.3.9.1. Spain Market Revenue, By Deployment Mode, 2016 – 2028
        • 7.3.9.2. Spain Market Revenue, By Vertical, 2016 – 2028
        • 7.3.9.3. Spain Market Revenue, By Application, 2016 – 2028
      • 7.3.10. Rest of Europe
        • 7.3.10.1. Rest of Europe Market Revenue, By Deployment Mode, 2016 – 2028
        • 7.3.10.2. Rest of Europe Market Revenue, By Vertical, 2016 – 2028
        • 7.3.10.3. Rest of Europe Market Revenue, By Application, 2016 – 2028
    • 7.4. Asia Pacific
      • 7.4.1. Asia Pacific Market Revenue, By Country, 2016 – 2028 (USD Billion)
      • 7.4.2. Asia Pacific Market Revenue, By Deployment Mode, 2016 – 2028
      • 7.4.3. Asia Pacific Market Revenue, By Vertical, 2016 – 2028
      • 7.4.4. Asia Pacific Market Revenue, By Application, 2016 – 2028
      • 7.4.5. China
        • 7.4.5.1. China Market Revenue, By Deployment Mode, 2016 – 2028
        • 7.4.5.2. China Market Revenue, By Vertical, 2016 – 2028
        • 7.4.5.3. China Market Revenue, By Application, 2016 – 2028
      • 7.4.6. Japan
        • 7.4.6.1. Japan Market Revenue, By Deployment Mode, 2016 – 2028
        • 7.4.6.2. Japan Market Revenue, By Vertical, 2016 – 2028
        • 7.4.6.3. Japan Market Revenue, By Application, 2016 – 2028
      • 7.4.7. India
        • 7.4.7.1. India Market Revenue, By Deployment Mode, 2016 – 2028
        • 7.4.7.2. India Market Revenue, By Vertical, 2016 – 2028
        • 7.4.7.3. India Market Revenue, By Application, 2016 – 2028
      • 7.4.8. South Korea
        • 7.4.8.1. South Korea Market Revenue, By Deployment Mode, 2016 – 2028
        • 7.4.8.2. South Korea Market Revenue, By Vertical, 2016 – 2028
        • 7.4.8.3. South Korea Market Revenue, By Application, 2016 – 2028
      • 7.4.9. South-East Asia
        • 7.4.9.1. South-East Asia Market Revenue, By Deployment Mode, 2016 – 2028
        • 7.4.9.2. South-East Asia Market Revenue, By Vertical, 2016 – 2028
        • 7.4.9.3. South-East Asia Market Revenue, By Application, 2016 – 2028
      • 7.4.10. Rest of Asia Pacific
        • 7.4.10.1. Rest of Asia Pacific Market Revenue, By Deployment Mode, 2016 – 2028
        • 7.4.10.2. Rest of Asia Pacific Market Revenue, By Vertical, 2016 – 2028
        • 7.4.10.3. Rest of Asia Pacific Market Revenue, By Application, 2016 – 2028
    • 7.5. Latin America
      • 7.5.1. Latin America Market Revenue, By Country, 2016 – 2028 (USD Billion)
      • 7.5.2. Latin America Market Revenue, By Deployment Mode, 2016 – 2028
      • 7.5.3. Latin America Market Revenue, By Vertical, 2016 – 2028
      • 7.5.4. Latin America Market Revenue, By Application, 2016 – 2028
      • 7.5.5. Brazil
        • 7.5.5.1. Brazil Market Revenue, By Deployment Mode, 2016 – 2028
        • 7.5.5.2. Brazil Market Revenue, By Vertical, 2016 – 2028
        • 7.5.5.3. Brazil Market Revenue, By Application, 2016 – 2028
      • 7.5.6. Argentina
        • 7.5.6.1. Argentina Market Revenue, By Deployment Mode, 2016 – 2028
        • 7.5.6.2. Argentina Market Revenue, By Vertical, 2016 – 2028
        • 7.5.6.3. Argentina Market Revenue, By Application, 2016 – 2028
      • 7.5.7. Rest of Latin America
        • 7.5.7.1. Rest of Latin America Market Revenue, By Deployment Mode, 2016 – 2028
        • 7.5.7.2. Rest of Latin America Market Revenue, By Vertical, 2016 – 2028
        • 7.5.7.3. Rest of Latin America Market Revenue, By Application, 2016 – 2028
    • 7.6. The Middle-East and Africa
      • 7.6.1. The Middle-East and Africa Market Revenue, By Country, 2016 – 2028 (USD Billion)
      • 7.6.2. The Middle-East and Africa Market Revenue, By Deployment Mode, 2016 – 2028
      • 7.6.3. The Middle-East and Africa Market Revenue, By Vertical, 2016 – 2028
      • 7.6.4. The Middle-East and Africa Market Revenue, By Application, 2016 – 2028
      • 7.6.5. GCC Countries
        • 7.6.5.1. GCC Countries Market Revenue, By Deployment Mode, 2016 – 2028
        • 7.6.5.2. GCC Countries Market Revenue, By Vertical, 2016 – 2028
        • 7.6.5.3. GCC Countries Market Revenue, By Application, 2016 – 2028
      • 7.6.6. South Africa
        • 7.6.6.1. South Africa Market Revenue, By Deployment Mode, 2016 – 2028
        • 7.6.6.2. South Africa Market Revenue, By Vertical, 2016 – 2028
        • 7.6.6.3. South Africa Market Revenue, By Application, 2016 – 2028
      • 7.6.7. Rest of Middle-East Africa
        • 7.6.7.1. Rest of Middle-East Africa Market Revenue, By Deployment Mode, 2016 – 2028
        • 7.6.7.2. Rest of Middle-East Africa Market Revenue, By Vertical, 2016 – 2028
        • 7.6.7.3. Rest of Middle-East Africa Market Revenue, By Application, 2016 – 2028
  • Chapter No. 8 Customer Relationship Management Services Market – Industry Analysis
    • 8.1. Introduction
    • 8.2. Market Drivers
      • 8.2.1. Driving Factor 1 Analysis
      • 8.2.2. Driving Factor 2 Analysis
    • 8.3. Market Restraints
      • 8.3.1. Restraining Factor Analysis
    • 8.4. Market Opportunities
      • 8.4.1. Market Opportunity Analysis
    • 8.5. Porter’s Five Forces Analysis
    • 8.6. PEST Analysis
    • 8.7. Regulatory Landscape
    • 8.8. Deployment Mode Landscape
    • 8.9. Regional Market Trends
      • 8.9.1. North America
      • 8.9.2. Europe
      • 8.9.3. Asia Pacific
      • 8.9.4. Latin America
      • 8.9.5. The Middle-East and Africa
    • 8.10. Pricing Analysis
    • 8.11. Value Chain Analysis
    • 8.12. Downstream Buyers
    • 8.13. Distributors/Traders List
  • Chapter No. 9 Competitive Landscape
    • 9.1. Company Market Share Analysis – 2019
      • 9.1.1. Global Customer Relationship Management Services Market: Company Market Share, 2019
      • 9.1.2. Global Customer Relationship Management Services Market, Company Market Revenue, 2016 – 2019 (USD Billion)
      • 9.1.3. Global Customer Relationship Management Services Market, Company Y-o-Y Growth, 2017 – 2019 (%)
      • 9.1.4. Global Customer Relationship Management Services Market: Radar Determinant Chart, 2019
    • 9.2. Strategic Developments
      • 9.2.1. Acquisitions & Mergers
      • 9.2.2. New Product Launch
      • 9.2.3. Regional Expansion
    • 9.3. Company Strategic Developments – Heat Map Analysis
  • Chapter No. 10 Company Profiles
    • 10.1. IBM Corp.
      • 10.1.1. Company Overview
      • 10.1.2. Key Executives
      • 10.1.3. Product Portfolio
      • 10.1.4. Financial Overview
      • 10.1.5. Operating Business Segments
      • 10.1.6. Business Performance
      • 10.1.7. Recent Developments
    • 10.2. ORACLE CORP.
    • 10.3. Wipro Limited
    • 10.4. Tata Consultancy Services Limited
    • 10.5. Microsoft Inc.
    • 10.6. Salesforce.com
    • 10.7. NetSuite Inc.
    • 10.8. Nimble Inc.
    • 10.9. SugarCRM Inc.
    • 10.10. SAP SE
  • Chapter No. 11 Marketing Strategy Analysis
    • 11.1. Marketing Channel
    • 11.2. Direct Marketing
    • 11.3. Indirect Marketing
    • 11.4. Marketing Channel Development Trends
    • 11.5. Economic/Pulitical Vertical Change
  • Chapter No. 12 Research Methodology
    • 12.1. Research Methodology
    • 12.2. Phase I - Secondary Research
    • 12.3. Phase II - Data Modeling
      • 12.3.1. Company Share Analysis Model
      • 12.3.2. Revenue Based Modeling
    • 12.4. Phase III - Primary Research
    • 12.5. Research Limitations
      • 12.5.1. Assumptions

Table Of Figures

List of Figures 

FIG NO. 1. Market Attractiveness Analysis, By Deployment Mode
FIG NO. 2. Market Attractiveness Analysis, By Vertical
FIG NO. 4. Market Attractiveness Analysis, By Region
FIG NO. 5. Global Customer Relationship Management Services Market Revenue, 2016 – 2028 (USD Billion)
FIG NO. 6. Impact of COVID-19 Pandemic in North America Countries
FIG NO. 7. Market Revenue Share, By Deployment Mode, 2020 & 2028
FIG NO. 8. Global Customer Relationship Management Services Market for Cloud, Revenue (USD Billion) 2016 – 2028
FIG NO. 9. Comparative Revenue Analysis of Customer Relationship Management Services Market for Cloud, By Country, 2020 & 2028
FIG NO. 10. Global Customer Relationship Management Services Market for On-Premises, Revenue (USD Billion) 2016 – 2028
FIG NO. 11. Comparative Revenue Analysis of Customer Relationship Management Services Market for On-Premises, By Country, 2020 & 2028
FIG NO. 12. Market Revenue Share, By Vertical, 2020 & 2028
FIG NO. 13. Global Customer Relationship Management Services Market for BFSI, Revenue (USD Billion) 2016 – 2028
FIG NO. 14. Comparative Revenue Analysis of Customer Relationship Management Services Market for BFSI, By Country, 2020 & 2028
FIG NO. 15. Global Customer Relationship Management Services Market for Government, Revenue (USD Billion) 2016 – 2028
FIG NO. 16. Comparative Revenue Analysis of Customer Relationship Management Services Market for Government, By Country, 2020 & 2028
FIG NO. 17. Global Customer Relationship Management Services Market for Retail, Revenue (USD Billion) 2016 – 2028
FIG NO. 18. Comparative Revenue Analysis of Customer Relationship Management Services Market for Retail, By Country, 2020 & 2028
FIG NO. 19. Global Customer Relationship Management Services Market for Healthcare, Revenue (USD Billion) 2016 – 2028
FIG NO. 20. Comparative Revenue Analysis of Customer Relationship Management Services Market for Healthcare, By Country, 2020 & 2028
FIG NO. 21. Global Customer Relationship Management Services Market for Manufacturing, Revenue (USD Billion) 2016 – 2028
FIG NO. 22. Comparative Revenue Analysis of Customer Relationship Management Services Market for Manufacturing, By Country, 2020 & 2028
FIG NO. 23. Global Customer Relationship Management Services Market for Others, Revenue (USD Billion) 2016 – 2028
FIG NO. 24. Comparative Revenue Analysis of Customer Relationship Management Services Market for Others, By Country, 2020 & 2028
FIG NO. 25. Market Revenue Share, By Application, 2020 & 2028
FIG NO.26. Global Customer Relationship Management Services Market for Marketing, Revenue (USD Billion) 2016 – 2028
FIG NO. 27. Comparative Revenue Analysis of Customer Relationship Management Services Market for Marketing, By Country, 2020 & 2028
FIG NO. 28. Global Customer Relationship Management Services Market for Sales, Revenue (USD Billion) 2016 – 2028
FIG NO. 29. Comparative Revenue Analysis of Customer Relationship Management Services Market for Sales, By Country, 2020 & 2028
FIG NO. 30. Global Customer Relationship Management Services Market for Customer Support and Services, Revenue (USD Billion) 2016 – 2028
FIG NO. 31. Comparative Revenue Analysis of Customer Relationship Management Services Market for Customer Support and Services, By Country, 2020 & 2028
FIG NO. 32. Global Customer Relationship Management Services Market for Others, Revenue (USD Billion) 2016 – 2028
FIG NO. 33. Comparative Revenue Analysis of Customer Relationship Management Services Market for Others, By Country, 2020 & 2028
FIG NO. 34. Global Customer Relationship Management Services Market Revenue Share, By Region, 2020 & 2028
FIG NO. 35. North America Customer Relationship Management Services Market Revenue, 2016 - 2028 (USD Billion)
FIG NO. 36. Porter’s Five Forces Analysis for Global Customer Relationship Management Services Market
FIG NO. 37. PEST Analysis for Global Customer Relationship Management Services Market
FIG NO. 38. Pricing Analysis for Global Customer Relationship Management Services Market
FIG NO. 39. Value Chain Analysis for Global Customer Relationship Management Services Market
FIG NO. 40. Company Share Analysis, 2019
FIG NO. 41. Radar Determinant Chart, 2019
FIG NO. 42. Company Strategic Developments – Heat Map Analysis
FIG NO. 43. IBM Corp. Business Segment Revenue Share, 2020 (%)
FIG NO. 44. IBM Corp. Geographical Segment Revenue Share, 2020 (%)
FIG NO. 45. Market Channels
FIG NO. 46. Marketing Channel Development Trend
FIG NO. 47. Growth in World Gross Product, 2008-2018
FIG NO. 48. Research Methodology – Detailed View
FIG NO. 49. Research Methodology
 


Table Of Tables

List of Tables 

TABLE NO. 1. Global Customer Relationship Management Services Market: Snapshot
TABLE NO. 2. Quarterly Customer Relationship Management Services Market Revenue by Region, 2020
TABLE NO. 3. Quarterly Customer Relationship Management Services Market Revenue Forecast by Region, 2021
TABLE NO. 4. Pre COVID-19 Market Revenue, By Region, 2016-2019 (USD Billion)
TABLE NO. 5. Post COVID-19 Market Revenue, By Region, 2020-2028 (USD Billion)
TABLE NO. 6. Global Customer Relationship Management Services Market for Cloud, by Region, 2016 – 2028 (USD Billion)
TABLE NO. 7. Global Customer Relationship Management Services Market for On-Premises, by Region, 2016 – 2028 (USD Billion)
TABLE NO. 8. Global Customer Relationship Management Services Market for BFSI, by Region, 2016 – 2028 (USD Billion)
TABLE NO. 9. Global Customer Relationship Management Services Market for Government, by Region, 2016 – 2028 (USD Billion)
TABLE NO. 10. Global Customer Relationship Management Services Market for Retail, by Region, 2016 – 2028 (USD Billion)
TABLE NO. 11. Global Customer Relationship Management Services Market for Healthcare, by Region, 2016 – 2028 (USD Billion)
TABLE NO. 12. Global Customer Relationship Management Services Market for Manufacturing, by Region, 2016 – 2028 (USD Billion)
TABLE NO. 13. Global Customer Relationship Management Services Market for Others, by Region, 2016 – 2028 (USD Billion)
TABLE NO. 14. Global Customer Relationship Management Services Market for Marketing, by Region, 2016 – 2028 (USD Billion)
TABLE NO. 15. Global Customer Relationship Management Services Market for Sales, by Region, 2016 – 2028 (USD Billion)
TABLE NO. 16. Global Customer Relationship Management Services Market for Customer Support and Services, by Region, 2016 – 2028 (USD Billion)
TABLE NO. 17. Global Customer Relationship Management Services Market for Others, by Region, 2016 – 2028 (USD Billion)
TABLE NO. 18. G6obal Customer Relationship Management Services Market Revenue, By Region, 2016 – 2028 (USD Billion)
TABLE NO. 19. North America Customer Relationship Management Services Market Revenue, By Country, 2016 – 2028 (USD Billion)
TABLE NO. 20. North America Customer Relationship Management Services Market Revenue, By Deployment Mode, 2016 – 2028 (USD Billion)
TABLE NO. 21. North America Customer Relationship Management Services Market Revenue, By Vertical, 2016 – 2028 (USD Billion)
TABLE NO. 22. North America Customer Relationship Management Services Market Revenue, By Application, 2016 – 2028 (USD Billion)
TABLE NO. 23. U.S. Customer Relationship Management Services Market Revenue, By Deployment Mode, 2016 – 2028 (USD Billion)
TABLE NO. 24. U.S. Customer Relationship Management Services Market Revenue, By Vertical, 2016 – 2028 (USD Billion)
TABLE NO. 25. U.S. Customer Relationship Management Services Market Revenue, By Application, 2016 – 2028 (USD Billion)
TABLE NO. 26. Canada Customer Relationship Management Services Market Revenue, By Deployment Mode, 2016 – 2028 (USD Billion)
TABLE NO. 27. Canada Customer Relationship Management Services Market Revenue, By Vertical, 2016 – 2028 (USD Billion)
TABLE NO. 28. Canada Customer Relationship Management Services Market Revenue, By Application, 2016 – 2028 (USD Billion)
TABLE NO. 29. Mexico Customer Relationship Management Services Market Revenue, By Deployment Mode, 2016 – 2028 (USD Billion) 
TABLE NO. 30. Mexico Customer Relationship Management Services Market Revenue, By Vertical, 2016 – 2028 (USD Billion)
TABLE NO. 31. Mexico Customer Relationship Management Services Market Revenue, By Application, 2016 – 2028 (USD Billion)
TABLE NO. 32. Drivers for the Customer Relationship Management Services Market: Impact Analysis
TABLE NO. 33. Restraints for the Customer Relationship Management Services Market: Impact Analysis
TABLE NO. 34. Major Buyers of Customer Relationship Management Services 
TABLE NO. 35. Distributors/Traders List of Customer Relationship Management Services 
TABLE NO. 36. Global Customer Relationship Management Services Market, Company Market Revenue, 2016 – 2019 (USD Billion)
TABLE NO. 37. Global Customer Relationship Management Services Market, Company Y-o-Y Growth, 2017 – 2019 (USD Billion)
  
 

Methodology

FrequentlyAsked Questions

According to Zion Market Research, the global Customer Relationship Management Services Market was worth USD 64.86 Billion in 2023. The market is forecast to reach USD 122.8 Billion by 2032.

According to Zion Market Research, the global Customer Relationship Management Services Market a compound annual growth rate (CAGR) of 7.35% during the forecast period 2024-2032.

As organizations are concentrating more on improving sales force, CRM plays very vital role in improving sales force. To understand the behavioral aspects of consumer, companies have to engage with the customers while customer interaction. As companies are focusing on customer engagement, this factor drives the CRM services market globally.

North America Customer Relationship Management Services market is expected to show strong growth on account of presence of several service providers and numerous companies reliance on the use of advanced technologies.

The major players operating in the Customer Relationship Management Services market are IBM Corp., ORACLE CORP., Wipro Limited, Tata Consultancy Services Limited, Microsoft Inc., Salesforce.com, NetSuite Inc., Nimble Inc., SugarCRM Inc., and SAP SE, among others.

Choose License Type

  • zion payment modes

List of Contents

Market InsightsOverview Growth FactorsSegment AnalysisReport ScopeRegionalLandscapeMarket Players Competitive LandscapeThe global market is segmented as follows:

RelatedNews

HappyClients

Office Address

Contact Us

Zion Market Research
Tel: +1 (302) 444-0166
USA/Canada Toll Free No.+1 (855) 465-4651

Asia Pacific Office

3rd Floor, Mrunal Paradise, Opp Maharaja Hotel, Pimple Gurav, Pune 411061, Maharashtra, India
Phone No +91 7768 006 007, +91 7768 006 008

Contact #

US OFFICE NO +1 (302) 444-0166
US/CAN TOLL FREE +1 (855) 465-4651
Email: sales@zionmarketresearch.com

We Are On Social

twitter

Industry Press Release

We Accept

We have secured system to process your transaction.

  • payment methods

How it Works?

Our Company

Business Hours

Our support available to help you 24 hours a day, five days a week.

Monday - Friday: 9AM - 6PM

Saturday - Sunday: Closed