Global Customer Self-Service Software Market Size, Share, Growth, Forecast 2032
Global Customer Self-Service Software Market by Type (kiosks, Apps, Web Self-Service, Interactive Voice Response, and Self-checkout), End-user, (IT and Telecommunication, BFSI, Media & Entertainment, ecommerce & Retail, Transportation & Logistics, and Government & Public), and By Region - Global and Regional Industry Overview, Market Intelligence, Comprehensive Analysis, Historical Data, and Forecasts 2024 - 2032
| Market Size in 2023 | Market Forecast in 2032 | CAGR (in %) | Base Year |
|---|---|---|---|
| USD 15.09 Billion | USD 78.44 Billion | 20.1% | 2023 |
Table Of Content
- Chapter 1.Preface
- 1.1.Report Description
- 1.2.Report Scope
- Chapter 2.Research Methodology
- 2.1.Research Methodology
- 2.2.Secondary Research
- 2.3.Primary Research
- 2.4.Models
- 2.4.1.Company Share Analysis Model
- 2.4.2.Revenue Based Modeling
- 2.5.Research Limitations
- Chapter 3.Executive Summary
- 3.1.Global Customer Self-Service Software Market, 2016 – 2026 (USD Million)
- 3.2.Global Customer Self-Service Software Market: Snapshot
- Chapter 4.Customer Self-Service Software Market – Industry Analysis
- 4.1.Introduction
- 4.2.Market Drivers
- 4.2.1.Driving Factor 1 Analysis
- 4.2.2.Driving Factor 2 Analysis:
- 4.3.Market Restraints
- 4.3.1.Restraining Factor Analysis
- 4.4.Market Opportunities
- 4.4.1.Market Opportunity & Use-case Anaysis
- 4.4.2.Use – Cases for Customer Self-Service Software
- 4.5.Porter’s Five Forces Analysis
- 4.6.COVID 19 Impact Analysis
- 4.6.1.1.Impact on Product Development and Technology Adoption
- 4.6.1.2.Gap Analysis
- Chapter 5.Investment Proposition Analysis
- 5.1.Global Customer Self-Service Software Market Attractiveness, By Type
- 5.2.Global Customer Self-Service Software Market Attractiveness, By End-user
- 5.3.Global Customer Self-Service Software Market Attractiveness, By Region
- Chapter 6.Competitive Landscape
- 6.1.Company Market Share Analysis - 2019
- 6.1.1.Global Customer Self-Service Software Market: Company Market Share, 2019
- 6.2.Strategic Developments
- 7.1.Global Customer Self-Service Software Market Overview: by Type
- 7.1.1.Global Customer Self-Service Software Market Revenue Share, by Type, 2019 & 2026
- 7.2.Global Customer Self-Service Software Market Analysis/Overview – By Type
- 7.2.1.kiosks – Overview/Analysis
- 7.2.2.Apps – Overview/Analysis
- 7.2.3.Web Self-Service – Overview/Analysis
- 7.2.4.Interactive Voice Response – Overview/Analysis
- 7.2.5.Self-checkout – Overview/Analysis
- 7.3.kiosks
- 7.3.1.Global Customer Self-Service Software Market for kiosks, Revenue (USD Million) 2016 - 2026
- 7.4.Apps
- 7.4.1.Global Customer Self-Service Software Market for Apps, Revenue (USD Million) 2016 - 2026
- 7.5.Web Self-Service
- 7.5.1.Global Customer Self-Service Software Market for Web Self-Service, Revenue (USD Million) 2016 - 2026
- 7.6.Interactive Voice Response
- 7.6.1.Global Customer Self-Service Software Market for Interactive Voice Response, Revenue (USD Million) 2016 - 2026
- 7.7.Self-checkout
- 7.7.1.Global Customer Self-Service Software Market for Self-checkout, Revenue (USD Million) 2016 - 2026
- 8.1.Global Customer Self-Service Software Market Overview: by End-user
- 8.1.1.Global Customer Self-Service Software Market Revenue Share, by End-user, 2019 & 2026
- 8.2.Global Customer Self-Service Software Market Analysis/Overview – By End-user
- 8.2.1.IT and Telecommunication – Overview/Analysis
- 8.2.2.BFSI – Overview/Analysis
- 8.2.3.Media & Entertainment – Overview/Analysis
- 8.2.4.ecommerce & Retail – Overview/Analysis
- 8.2.5.Transportation & Logistics – Overview/Analysis
- 8.2.6.Government & Public – Overview/Analysis
- 8.2.7.Others – Overview/Analysis
- 8.3.IT and Telecommunication
- 8.3.1.Global Customer Self-Service Software Market for IT and Telecommunication, Revenue (USD Million) 2016 - 2026
- 8.4.BFSI
- 8.4.1.Global Customer Self-Service Software Market for BFSI, Revenue (USD Million) 2016 - 2026
- 8.5.Media & Entertainment
- 8.5.1.Global Customer Self-Service Software Market for Media & Entertainment, Revenue (USD Million) 2016 - 2026
- 8.6.ecommerce & Retail
- 8.6.1.Global Customer Self-Service Software Market for ecommerce & Retail, Revenue (USD Million) 2016 - 2026
- 8.7.Transportation & Logistics
- 8.7.1.Global Customer Self-Service Software Market for Transportation & Logistics, Revenue (USD Million) 2016 - 2026
- 8.8.Government & Public
- 8.8.1.Global Customer Self-Service Software Market for Government & Public, Revenue (USD Million) 2016 - 2026
- 8.9.Others
- 8.9.1.Global Customer Self-Service Software Market for Others, Revenue (USD Million) 2016 - 2026
- 6.1.Company Market Share Analysis - 2019
- Chapter 9.Customer Self-Service Software Market – Regional Analysis
- 9.1.Global Customer Self-Service Software Market: Regional Overview
- 9.1.1.Global Customer Self-Service Software Market Revenue Share, by Region, 2019 & 2026
- 9.1.2.Global Customer Self-Service Software Market Revenue, by Region, 2016 – 2026 (USD Million)
- 9.2.North America
- 9.2.1.North America Customer Self-Service Software Market Revenue, 2016 - 2026 (USD Million)
- 9.2.2.North America Customer Self-Service Software Market Revenue, by Country, 2016 – 2026 (USD Million)
- 9.2.3.North America Customer Self-Service Software Market Revenue, by Type, 2016 – 2026
- 9.2.4.North America Customer Self-Service Software Market Revenue, by End-user, 2016 – 2026
- 9.2.5. U.S.
- 9.2.6.Canada
- 9.3.Europe
- 9.3.1.Europe Customer Self-Service Software Market Revenue, 2016 - 2026 (USD Million)
- 9.3.2.Europe Customer Self-Service Software Market Revenue, by Country, 2016 – 2026 (USD Million)
- 9.3.3.Europe Customer Self-Service Software Market Revenue, by Type, 2016 – 2026
- 9.3.4.Europe Customer Self-Service Software Market Revenue, by End-user, 2016 – 2026
- 9.3.5.Germany
- 9.3.6.France
- 9.3.7. U.K.
- 9.3.8.Italy
- 9.3.9.Spain
- 9.3.10.Rest of Europe
- 9.4.Asia Pacific
- 9.4.1.Asia Pacific Customer Self-Service Software Market Revenue, 2016 - 2026 (USD Million)
- 9.4.2.Asia Pacific Customer Self-Service Software Market Revenue, by Country, 2016 – 2026 (USD Million)
- 9.4.3.Asia Pacific Customer Self-Service Software Market Revenue, by Type, 2016 – 2026
- 9.4.4.Asia Pacific Customer Self-Service Software Market Revenue, by End-user, 2016 – 2026
- 9.4.5.China
- 9.4.6.Japan
- 9.4.7.India
- 9.4.8.South Korea
- 9.4.9.South-East Asia
- 9.4.10.Rest of Asia Pacific
- 9.5.Latin America
- 9.5.1.Latin America Customer Self-Service Software Market Revenue, 2016 - 2026 (USD Million)
- 9.5.2.Latin America Customer Self-Service Software Market Revenue, by Country, 2016 – 2026 (USD Million)
- 9.5.3.Latin America Customer Self-Service Software Market Revenue, by Type, 2016 – 2026
- 9.5.4.Latin America Customer Self-Service Software Market Revenue, by End-user, 2016 – 2026
- 9.5.5.Brazil
- 9.5.6.Mexico
- 9.5.7.Rest of Latin America
- 9.6.The Middle-East and Africa
- 9.6.1.The Middle-East and Africa Customer Self-Service Software Market Revenue, 2016 - 2026 (USD Million)
- 9.6.2.The Middle-East and Africa Customer Self-Service Software Market Revenue, by Country, 2016 – 2026 (USD Million)
- 9.6.3.The Middle-East and Africa Customer Self-Service Software Market Revenue, by Type, 2016 – 2026
- 9.6.4.The Middle-East and Africa Customer Self-Service Software Market Revenue, by End-user, 2016 – 2026
- 9.6.5.GCC Countries
- 9.6.6.South Africa
- 9.6.7.Rest of Middle-East Africa
- 9.1.Global Customer Self-Service Software Market: Regional Overview
- Chapter 10.Company Profiles
- 10.1.SularWinds MSP
- 10.1.1.Company Overview
- 10.1.2.Financial Overview
- 10.1.3.Product Portfolio
- 10.1.4.Business Strategy
- 10.1.5.Recent Developments
- 10.2.Zendesk
- 10.3.Software Advice Inc.
- 10.4.Freshworks
- 10.5.Inc.
- 10.6.Sykes Enterprises
- 10.7.unblu Inc.
- 10.8.LogMeIn Inc.
- 10.9.HappyFox Inc.
- 10.1.Microsoft Corporation
- 10.11.Nuance Communications
- 10.12.SAP SE
- 10.13.Oracle Corporation
- 10.1.SularWinds MSP
Table Of Figures
List of Figures
FIG. 1 Research Methodology
FIG. 2 Research Methodology – Basic Overview
FIG. 3 Research Methodology – Detailed View
FIG. 4 Global Customer Self-Service Software Market Revenue, 2016 - 2026 (USD Million)
FIG. 5 Porter’s Five Forces Analysis for Global Customer Self-Service Software Market
FIG. 6 Global Customer Self-Service Software Market Attractiveness, By Type
FIG. 7 Global Customer Self-Service Software Market Attractiveness, By End-user
FIG. 8 Global Customer Self-Service Software Market Attractiveness, By End-User
FIG. 9 Company Share Analysis, 2019
FIG. 10 Global Customer Self-Service Software Market Revenue Share, by Type, 2019 & 2026
FIG. 11 Global Customer Self-Service Software Market for kiosks, Revenue (USD Million) 2016 - 2026
FIG. 12 Global Customer Self-Service Software Market for Apps, Revenue (USD Million) 2016 - 2026
FIG. 13 Global Customer Self-Service Software Market for Web Self-Service, Revenue (USD Million) 2016 - 2026
FIG. 14 Global Customer Self-Service Software Market for Interactive Voice Response, Revenue (USD Million) 2016 - 2026
FIG. 15 Global Customer Self-Service Software Market for Self-checkout, Revenue (USD Million) 2016 - 2026
FIG. 16 Global Customer Self-Service Software Market Revenue Share, by End-user, 2019 & 2026
FIG. 17 Global Customer Self-Service Software Market for IT and Telecommunication, Revenue (USD Million) 2016 - 2026
FIG. 18 Global Customer Self-Service Software Market for BFSI, Revenue (USD Million) 2016 - 2026
FIG. 19 Global Customer Self-Service Software Market for Media & Entertainment, Revenue (USD Million) 2016 - 2026
FIG. 20 Global Customer Self-Service Software Market for ecommerce & Retail, Revenue (USD Million) 2016 - 2026
FIG. 21 Global Customer Self-Service Software Market for Transportation & Logistics, Revenue (USD Million) 2016 - 2026
FIG. 22 Global Customer Self-Service Software Market for Government & Public, Revenue (USD Million) 2016 - 2026
FIG. 23 Global Customer Self-Service Software Market for Others, Revenue (USD Million) 2016 - 2026
FIG. 24 Global Customer Self-Service Software Market Revenue Share, by Region, 2019 & 2026
FIG. 25 North America Customer Self-Service Software Market Revenue, 2016 - 2026 (USD Million)
FIG. 26 Europe Customer Self-Service Software Market Revenue, 2016 - 2026 (USD Million)
FIG. 27 Asia Pacific Customer Self-Service Software Market Revenue, 2016 - 2026 (USD Million)
FIG. 28 Latin America Customer Self-Service Software Market Revenue, 2016 - 2026 (USD Million)
FIG. 29 The Middle-East and Africa Customer Self-Service Software Market Revenue, 2016 - 2026 (USD Million)
FIG. 30 SolarWinds MSP Business Segment Revenue Share, 2018 (%)
FIG. 31 SolarWinds MSP Geographical Segment Revenue Share, 2018 (%)
Table Of Tables
List of Tables
TABLE 1 Global Customer Self-Service Software Market: Snapshot
TABLE 2 Drivers of the Customer Self-Service Software Market: Impact Analysis
TABLE 3 Restraints for the Customer Self-Service Software Market: Impact Analysis
TABLE 4 Global Customer Self-Service Software Market Revenue, by Region, 2016 – 2026 (USD Million)
TABLE 5 North America Customer Self-Service Software Market Revenue, by Country, 2016 – 2026 (USD Million)
TABLE 6 North America Customer Self-Service Software Market Revenue, by Type, 2016 – 2026 (USD Million)
TABLE 7 North America Customer Self-Service Software Market Revenue, by End-user, 2016 – 2026 (USD Million)
TABLE 8 Europe Customer Self-Service Software Market Revenue, by Country, 2016 – 2026 (USD Million)
TABLE 9 Europe Customer Self-Service Software Market Revenue, by Type, 2016 – 2026 (USD Million)
TABLE 10 Europe Customer Self-Service Software Market Revenue, by End-user, 2016 – 2026 (USD Million)
TABLE 11 Asia Pacific Customer Self-Service Software Market Revenue, by Country, 2016 – 2026 (USD Million)
TABLE 12 Asia Pacific Customer Self-Service Software Market Revenue, by Type, 2016 – 2026 (USD Million)
TABLE 13 Asia Pacific Customer Self-Service Software Market Revenue, by End-user, 2016 – 2026 (USD Million)
TABLE 14 Latin America Customer Self-Service Software Market Revenue, by Country, 2016 – 2026 (USD Million)
TABLE 15 Latin America Customer Self-Service Software Market Revenue, by Type, 2016 – 2026 (USD Million)
TABLE 16 Latin America Customer Self-Service Software Market Revenue, by End-user, 2016 – 2026 (USD Million)
TABLE 17 The Middle-East and Africa Customer Self-Service Software Market Revenue, by Country, 2016 – 2026 (USD Million)
TABLE 18 The Middle-East and Africa Customer Self-Service Software Market Revenue, by Type, 2016 – 2026 (USD Million)
TABLE 19 The Middle-East and Africa Customer Self-Service Software Market Revenue, by End-user, 2016 – 2026 (USD Million)
Methodology
FrequentlyAsked Questions
Customer self-service software offers support that aims at allowing users to find solutions by themselves often by means of an automated task management system or a knowledge base. In a digital era when one has the world at one’s fingertips, it can be frustrating for customers to physically visit a customer support center to fix their issues.
The constant growth of the global customer self-service software market is promised by the necessity of instant delivery of information among organizations with a view to improving their productivity and efficiency. Customer self-service software can significantly curb expenses on employee relationship management and customer relationship management and is therefore used in these two areas.
According to study, the Customer Self-Service Software Market size was worth around USD 15.09 billion in 2023 and is predicted to grow to around USD 78.44 billion by 2032.
The CAGR value of Customer Self-Service Software Market is expected to be around 20.1% during 2024-2032.
Europe has been leading the Customer Self-Service Software Market and is anticipated to continue on the dominant position in the years to come.
The Customer Self-Service Software Market is led by players like SolarWinds MSP, Zendesk, Software Advice Inc., Freshworks, Inc., Sykes Enterprises, unblu Inc., LogMeIn Inc., HappyFox Inc., Microsoft Corporation, Nuance Communications, SAP SE, and Oracle Corporation.
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