Outsourced Customer Care Services Market Size, Share, Demand & Trends Analysis Report by 2032
Outsourced Customer Care Services Market - By Service Type (Customer Relationship Management, Customer Interaction, and Logistics); By End-User (SMEs and Large Enterprises); and by Region - Global Industry Analysis, Size, Share, Growth, Trends, And Forecast, 2024-2032-
| Market Size in 2023 | Market Forecast in 2032 | CAGR (in %) | Base Year |
|---|---|---|---|
| USD 70.19 Billion | USD 130.70 Billion | 6.4% | 2023 |
Table Of Content
- Chapter 1. Preface
- 1.1. Report Description and Scope
- 1.2. Research Scope
- 1.3. Research Methodology
- 1.3.1. Market Research Type
- 1.3.2. Market Research Methodology
- Chapter 2. Executive Summary
- 2.1. Outsourced Customer Care Services Market, 2016–2026(USD Billion)
- 2.2. Outsourced Customer Care Services Market: Snapshot
- Chapter 3. Global Outsourced Customer Care Services Market– Industry Analysis
- 3.1. Outsourced Customer Care Services Market: Market Dynamics
- 3.2. Market Drivers
- 3.2.1. Necessity of improving service quality and service experience has driven the market demand.
- 3.2.2. Front line customer care staff has the ability of bringing invaluable consumer insights & expertise through delivery of efficient services to the customers and this will further enhance the scope of outsourced customer care services industry over the forthcoming years.
- 3.3. Porter’s Five Forces Analysis
- 3.4. Market Attractiveness Analysis
- 3.4.1. Market attractiveness analysis By Service Type
- 3.4.2. Market attractiveness analysis By End-User
- Chapter 4. Global Outsourced Customer Care Services Market– Competitive Landscape
- 4.1. Company market share analysis
- 4.1.1. Global Outsourced Customer Care Services Market: company market share, 2019
- 4.2. Strategic development
- 4.2.1. Acquisitions & mergers
- 4.2.2. New Service launches
- 4.2.3. Agreements, partnerships, cullaborations, and joint ventures
- 4.2.4. Research and development and Regional expansion
- 4.3. Price trend analysis
- 4.1. Company market share analysis
- Chapter 5. Global Outsourced Customer Care Services Market– Service Type Analysis
- 5.1. Global Outsourced Customer Care Services Market overview: By Service Type
- 5.1.1. Global Outsourced Customer Care Services Market share, By Service Type , 2019 and 2026
- 5.2. Customer Relationship Management
- 5.2.1. Global Outsourced Customer Care Services Market by Customer Relationship Management, 2016–2026(USD Billion)
- 5.3. Customer Interaction
- 5.3.1. Global Outsourced Customer Care Services Market by Customer Interaction, 2016–2026(USD Billion)
- 5.4. Logistics
- 5.4.1. Global Outsourced Customer Care Services Market by Logistics, 2016–2026(USD Billion)
- 5.1. Global Outsourced Customer Care Services Market overview: By Service Type
- Chapter 6. Global Outsourced Customer Care Services Market– End-User Analysis
- 6.1. Global Outsourced Customer Care Services Market overview: By Service
- 6.1.1. Global Outsourced Customer Care Services Market share, By Service, 2019 and 2026
- 6.2. SMEs
- 6.2.1. Global Outsourced Customer Care Services Market by SMEs, 2016–2026(USD Billion)
- 6.3. Large Enterprises
- 6.3.1. Global Outsourced Customer Care Services Market by Large Enterprises, 2016–2026(USD Billion)
- 6.1. Global Outsourced Customer Care Services Market overview: By Service
- Chapter 7. Company Profiles
- 7.1. Stream Global Services
- 7.1.1. Overview
- 7.1.2. Financials
- 7.1.3. Service Portfolio
- 7.1.4. Business Strategy
- 7.1.5. Recent Developments
- 7.2. StarTek
- 7.2.1. Overview
- 7.2.2. Financials
- 7.2.3. Service Portfolio
- 7.2.4. Business Strategy
- 7.2.5. Recent Development
- 7.3. Accenture
- 7.3.1. Overview
- 7.3.2. Financials
- 7.3.3. Service Portfolio
- 7.3.4. Business Strategy
- 7.3.5. Recent Development
- 7.4. Expert Global Sulutions
- 7.4.1. Overview
- 7.4.2. Financials
- 7.4.3. Service Portfolio
- 7.4.4. Business Strategy
- 7.4.5. Recent Development
- 7.5. Sykes Enterprises
- 7.5.1. Overview
- 7.5.2. Financials
- 7.5.3. Service Portfolio
- 7.5.4. Business Strategy
- 7.5.5. Recent Development
- 7.6. Aegis
- 7.6.1. Overview
- 7.6.2. Financials
- 7.6.3. Service Portfolio
- 7.6.4. Business Strategy
- 7.6.5. Recent Development
- 7.7. West Corporation
- 7.7.1. Overview
- 7.7.2. Financials
- 7.7.3. Service Portfolio
- 7.7.4. Business Strategy
- 7.7.5. Recent Development
- 7.8. Convergys Corporation
- 7.8.1. Overview
- 7.8.2. Financials
- 7.8.3. Service Portfolio
- 7.8.4. Business Strategy
- 7.8.5. Recent Development
- 7.9. Teleperformance SA
- 7.9.1. Overview
- 7.9.2. Financials
- 7.9.3. Service Portfolio
- 7.9.4. Business Strategy
- 7.9.5. Recent Development
- 7.10. Synnex Corporation
- 7.10.1. Overview
- 7.10.2. Financials
- 7.10.3. Service Portfolio
- 7.10.4. Business Strategy
- 7.10.5. Recent Development
- 7.11. Amdocs
- 7.11.1. Overview
- 7.11.2. Financials
- 7.11.3. Service Portfolio
- 7.11.4. Business Strategy
- 7.11.5. Recent Development
- 7.12. Transcom Worldwide
- 7.12.1. Overview
- 7.12.2. Financials
- 7.12.3. Service Portfolio
- 7.12.4. Business Strategy
- 7.12.5. Recent Development
- 7.1. Stream Global Services
Table Of Figures
List of Figures
1. Market research Type
2. Market research methodology
3. Global Outsourced Customer Care Services Market, 2016–2026(USD Billion)
4. Porter’s Five Forces Analysis
5. Global Outsourced Customer Care Services Market attractiveness, By Service Type
6. Global Outsourced Customer Care Services Market attractiveness, By End-User
7. Global Outsourced Customer Care Services Market share by Service Type,2019 and 2026 (USD Billion)
8. Global Outsourced Customer Care Services Market by Customer Relationship Management, 2016–2026(USD Billion)
9. Global Outsourced Customer Care Services Market by Group Service Type, 2016–2026(USD Billion)
10. Global Outsourced Customer Care Services Market by Logistics, 2016–2026(USD Billion)
11. Global Outsourced Customer Care Services Market share by End-User ,2019 and 2026 (USD Billion)
12. Global Outsourced Customer Care Services Market by SMEs, 2016–2026(USD Billion)
13. Global Outsourced Customer Care Services Market by Large Enterprises, 2016–2026(USD Billion)
14. Global Outsourced Customer Care Services Market share, by Region, 2019 and 2026
15. North America Outsourced Customer Care Services Market, 2016–2026(USD Billion)
16. Europe Outsourced Customer Care Services Market, 2016–2026(USD Billion)
17. Asia Pacific Outsourced Customer Care Services Market, 2016–2026(USD Billion)
18. Latin America Outsourced Customer Care Services Market, 2016–2026(USD Billion)
19. The Middle East and Africa Outsourced Customer Care Services Market, 2016–2026(USD Billion)
Table Of Tables
List of Tables
1. Global Outsourced Customer Care Services Market: snapshot
2. Drivers of the Outsourced Customer Care Services Market: impact analysis
3. North America Outsourced Customer Care Services Market revenue, By Service Type ,2016–2026(USD Billion)
4. North America Outsourced Customer Care Services Market revenue, By End-User,2016–2026(USD Billion)
5. The U.S. Outsourced Customer Care Services Market revenue, By Service Type ,2016–2026(USD Billion)
6. The U.S. Outsourced Customer Care Services Market revenue, By End-User,2016–2026(USD Billion)
7. Rest of North America Outsourced Customer Care Services Market revenue, By Service Type ,2016–2026(USD Billion)
8. Rest of North America Outsourced Customer Care Services Market revenue, By End-User,2016–2026(USD Billion)
9. Europe Outsourced Customer Care Services Market revenue, By Service Type ,2016–2026(USD Billion)
10. Europe Outsourced Customer Care Services Market revenue, By End-User,2016–2026(USD Billion)
11. UK Outsourced Customer Care Services Market revenue, By Service Type ,2016–2026(USD Billion)
12. UK Outsourced Customer Care Services Market revenue, By End-User,2016–2026(USD Billion)
13. France Outsourced Customer Care Services Market revenue, By Service Type ,2016–2026(USD Billion)
14. France Outsourced Customer Care Services Market revenue, By End-User,2016–2026(USD Billion)
15. Germany Outsourced Customer Care Services Market revenue, By Service Type ,2016–2026(USD Billion)
16. Germany Outsourced Customer Care Services Market revenue, By End-User,2016–2026(USD Billion)
17. Rest of Europe Outsourced Customer Care Services Market revenue, By Service Type ,2016–2026(USD Billion)
18. Rest of Europe Outsourced Customer Care Services Market revenue, By End-User,2016–2026(USD Billion)
19. Asia Pacific Outsourced Customer Care Services Market revenue, By Service Type ,2016–2026(USD Billion)
20. Asia Pacific Outsourced Customer Care Services Market revenue, By End-User,2016–2026(USD Billion)
21. China Outsourced Customer Care Services Market revenue, By Service Type ,2016–2026(USD Billion)
22. China Outsourced Customer Care Services Market revenue, By End-User,2016–2026(USD Billion)
23. Japan Outsourced Customer Care Services Market revenue, By Service Type ,2016–2026(USD Billion)
24. Japan Outsourced Customer Care Services Market revenue, By End-User,2016–2026(USD Billion)
25. India Outsourced Customer Care Services Market revenue, By Service Type ,2016–2026(USD Billion)
26. India Outsourced Customer Care Services Market revenue, By End-User,2016–2026(USD Billion)
27. Rest of Asia Pacific Outsourced Customer Care Services Market revenue, By Service Type ,2016–2026(USD Billion)
28. Rest of Asia Pacific Outsourced Customer Care Services Market revenue, By End-User,2016–2026(USD Billion)
29. Latin America Outsourced Customer Care Services Market revenue, By Service Type ,2016–2026(USD Billion)
30. Latin America Outsourced Customer Care Services Market revenue, By End-User,2016–2026(USD Billion)
31. Brazil Outsourced Customer Care Services Market revenue, By Service Type ,2016–2026(USD Billion)
32. Brazil Outsourced Customer Care Services Market revenue, By End-User,2016–2026(USD Billion)
33. Rest of Latin America Outsourced Customer Care Services Market revenue, By Service Type ,2016–2026(USD Billion)
34. Rest of Latin America Outsourced Customer Care Services Market revenue, By End-User,2016–2026(USD Billion)
35. The Middle East and Africa Outsourced Customer Care Services Market revenue, By Service Type ,2016–2026(USD Billion)
36. The Middle East and Africa Outsourced Customer Care Services Market revenue, By End-User,2016–2026(USD Billion)
37. Saudi Arabia Outsourced Customer Care Services Market revenue, By Service Type ,2016–2026(USD Billion)
38. Saudi Arabia Outsourced Customer Care Services Market revenue, By End-User,2016–2026(USD Billion)
39. South Africa Outsourced Customer Care Services Market revenue, By Service Type ,2016–2026(USD Billion)
40. South Africa Outsourced Customer Care Services Market revenue, By End-User,2016–2026(USD Billion)
41. Rest of the Middle East & Africa Outsourced Customer Care Services Market revenue, By Service Type ,2016–2026(USD Billion)
42. Rest of the Middle East & Africa Outsourced Customer Care Services Market revenue, By End-User,2016–2026(USD Billion)
Methodology
FrequentlyAsked Questions
Focus on customer centric approach and need to reduce total cost of ownership is projected to spearhead the growth of outsourced customer care services market in the upcoming years. Necessity of improving service quality and service experience has driven the market demand. Front line customer care staff has the ability of bringing invaluable consumer insights & expertise through delivery of efficient services to the customers and this will further enhance the scope of outsourced customer care services industry over the forthcoming years.
According to Zion market research report, the global Outsourced Customer Care Services Market was valued at USD 70.19 Billion in 2023 and is projected to hit USD 130.70 Billion by 2032, with a compound annual growth rate (CAGR) of 6.4% during the forecast period 2024-2032.
North America will contribute lucratively towards the global market size over the estimated timeline. The regional market surge is due to large number of IT & ITES firms in the U.S. and Canada outsourcing their customer care services to Asian countries such as India and Philippines with an aim of saving expenses incurred on employee recruitment, infrastructure, cost on training employees.
The key market participants include Stream Global Services, StarTek, Accenture, Expert Global Solutions, Sykes Enterprises, Aegis, West Corporation, Convergys Corporation, Teleperformance SA, Synnex Corporation, Amdocs, and Transcom Worldwide.
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