Artificial Intelligence (AI) (For CRM) Market For CRM Size, Share, and Growth 2032

Artificial Intelligence (AI) Market: For CRM By Application (Customer Service And Support, Marketing, Sales, And Other Applications), By Technology (Machine Learning, Natural Language Processing, Context-Aware Computing, And Image Processing), By Organization Size (Small And Medium-Sized Enterprises, And Large Enterprises), And By End-Users (BFSI, Healthcare, Manufacturing, Retail, IT And Telecommunication, Media & Entertainment, Energy And Utilities), And By Region - And Regional Industry Overview, Market

Artificial Intelligence (AI) Market: For CRM By Application (Customer Service And Support, Marketing, Sales, And Other Applications), By Technology (Machine Learning, Natural Language Processing, Context-Aware Computing, And Image Processing), By Organization Size (Small And Medium-Sized Enterprises, And Large Enterprises), And By End-Users (BFSI, Healthcare, Manufacturing, Retail, IT And Telecommunication, Media & Entertainment, Energy And Utilities), And By Region - Global And Regional Industry Overview, Market Intelligence, Comprehensive Analysis, Historical Data, And Forecasts 2024-2032-

Category: Technology & Media Report Format : PDF Pages: 129 Report Code: ZMR-3420 Published Date: Apr-2024 Status : Published
Market Size in 2023 Market Forecast in 2032 CAGR (in %) Base Year
USD 199.37 Billion USD 3367.38 Billion 36.90% 2023

Artificial Intelligence (AI) Market: For CRM By Application (Customer Service And Support, Ma Market

Table Of Content

  • Chapter 1. Preface
    • 1.1. Report Description and Scope
    • 1.2. Research Scope
    • 1.3. Research Methodology
      • 1.3.1. Market Research Process
      • 1.3.2. Market Research Methodology
  •  
  • Chapter 2. Executive Summary
    • 2.1. Global AI Market for CRM, 2017 - 2024, (USD Billion)
    • 2.2. AI Market for CRM: Market Snapshot
  •  
  • Chapter 3. Global AI Market for CRM - Industry Analysis
    • 3.1. AI Market for CRM: Market Dynamics
    • 3.2. Market Drivers
      • 3.2.1. Increasing Customer Engagement Activities
      • 3.2.2. Customer Centric Approach
    • 3.3. Restraints
      • 3.3.1. Lack of Technical Expertise
    • 3.4. Opportunity
      • 3.4.1. Heavy Investment by Vendors
    • 3.5. PESTEL Analysis
    • 3.6. Porter's Five Forces Analysis
    • 3.7. Market Attractiveness Analysis
      • 3.7.1. Market Attractiveness Analysis by Application Segment
      • 3.7.2. Market Attractiveness Analysis by Technology Segment
      • 3.7.3. Market Attractiveness Analysis by Organization Size Segment
      • 3.7.4. Market Attractiveness Analysis by End-User Segment
      • 3.7.5. Market Attractiveness Analysis by Regional Segment
  •  
  • Chapter 4. Global AI Market for CRM - Competitive Landscape
    • 4.1. Company Market Share Analysis, 2017
    • 4.2. Strategic Development
      • 4.2.1. Acquisitions and Mergers
      • 4.2.2. New Product Launch
      • 4.2.3. Agreements, Partnerships, Collaborations and Joint Ventures
      • 4.2.4. Research and Development, Product and Regional Expansion
    • 4.3. Product Portfolio
  •  
  • Chapter 5. AI Market for CRM - Application Segment Analysis
    • 5.1. Global AI Market for CRM Revenue Share, by Application, 2017 & 2024
    • 5.2. Global AI Market for CRM by Customer Service and Support, 2024 - 2032 (USD Billion)
    • 5.3. Global AI Market for CRM by Marketing, 2024 - 2032 (USD Billion)
    • 5.4. Global AI Market for CRM by Sales, 2024 - 2032 (USD Billion)
    • 5.5. Global AI Market for CRM by Other Applications, 2024 - 2032 (USD Billion)
  •  
  • Chapter 6. AI Market for CRM - Technology Segment Analysis
    • 6.1. Global AI Market for CRM Revenue Share, by Technology, 2017 & 2024
    • 6.2. Global AI Market for CRM by Machine Learning, 2024 - 2032 (USD Billion)
    • 6.3. Global AI Market for CRM by Natural Language Processing, 2024 - 2032 (USD Billion)
    • 6.4. Global AI Market for CRM by Context-Aware Computing, 2024 - 2032 (USD Billion)
    • 6.5. Global AI Market for CRM by Image Processing, 2024 - 2032 (USD Billion)
  •  
  • Chapter 7. Global AI Market for CRM - Organization Size Segment Analysis
    • 7.1. Global AI Market for CRM Revenue Share, by Organization Size, 2017 & 2024
    • 7.2. Global AI Market for CRM for Small and Medium-Sized Enterprises ( Smes), 2024 - 2032 (USD Billion)
    • 7.3. Global AI Market for CRM for Large Enterprises, 2024 - 2032 (USD Billion)
  •  
  • Chapter 8. Global AI Market for CRM - End User Segment Analysis
    • 8.1. Global AI Market for CRM Revenue Share, by End User, 2017 & 2024
    • 8.2. Global AI Market for CRM for BFSI, 2024 - 2032 (USD Billion)
    • 8.3. Global AI Market for CRM for Healthcare, 2024 - 2032 (USD Billion)
    • 8.4. Global AI Market for CRM for Manufacturing, 2024 - 2032 (USD Billion)
    • 8.5. Global AI Market for CRM for Retail, 2024 - 2032 (USD Billion)
    • 8.6. Global AI Market for CRM for IT & Telecom, 2024 - 2032 (USD Billion)
    • 8.7. Global AI Market for CRM for Media & Entertainment, 2024 - 2032 (USD Billion)
    • 8.8. Global AI Market for CRM for Energy & Utilities, 2024 - 2032 (USD Billion)
    • 8.9. Global AI Market for CRM for Others, 2024 - 2032 (USD Billion)
  •  
  • Chapter 9. AI Market for CRM - Regional Analysis
    • 9.1. Global AI Market for CRM: Regional Overview
      • 9.1.1. Global AI Market for CRM Revenue Share, by Region, 2017 and 2024
    • 9.2. North America
      • 9.2.1. North America AI Market for CRM Revenue, by Application, 2024 - 2032 (USD Billion)
      • 9.2.2. North America AI Market for CRM Revenue, by Technology, 2024 - 2032 (USD Billion)
      • 9.2.3. North America AI Market for CRM Revenue, by Organization Size, 2024 - 2032 (USD Billion)
      • 9.2.4. North America AI Market for CRM Revenue, by End User, 2024 - 2032 (USD Billion)
      • 9.2.5. U.S.
        • 9.2.5.1. U.S. AI Market for CRM Revenue, by Product, 2024 - 2032 (USD Billion)
        • 9.2.5.2. U.S. AI Market for CRM Revenue, by Technology, 2024 - 2032 (USD Billion)
        • 9.2.5.3. U.S. AI Market for CRM Revenue, by Organization Size, 2024 - 2032 (USD Billion)
        • 9.2.5.4. U.S. AI Market for CRM Revenue, by End User, 2024 - 2032 (USD Billion)
    • 9.3. Europe
      • 9.3.1. Europe AI Market for CRM Revenue, by Product, 2024 - 2032 (USD Billion)
      • 9.3.2. Europe AI Market for CRM Revenue, by Technology, 2024 - 2032 (USD Billion)
      • 9.3.3. Europe AI Market for CRM Revenue, by Organization Size, 2024 - 2032 (USD Billion)
      • 9.3.4. Europe AI Market for CRM Revenue, by End User, 2024 - 2032 (USD Billion)
      • 9.3.5. U.K.
        • 9.3.5.1. U.K. AI Market for CRM Revenue, by Product, 2024 - 2032 (USD Billion)
        • 9.3.5.2. U.K. AI Market for CRM Revenue, by Technology, 2024 - 2032 (USD Billion)
        • 9.3.5.3. U.K. AI Market for CRM Revenue, by Organization Size, 2024 - 2032 (USD Billion)
        • 9.3.5.4. U.K. AI Market for CRM Revenue, by End User, 2024 - 2032 (USD Billion)
      • 9.3.6. France
        • 9.3.6.1. France AI Market for CRM Revenue, by Product, 2024 - 2032 (USD Billion)
        • 9.3.6.2. France AI Market for CRM Revenue, by Technology, 2024 - 2032 (USD Billion)
        • 9.3.6.3. France AI Market for CRM Revenue, by Organization Size, 2024 - 2032 (USD Billion)
        • 9.3.6.4. France AI Market for CRM Revenue, by End User, 2024 - 2032 (USD Billion)
      • 9.3.7. Germany
        • 9.3.7.1. Germany AI Market for CRM Revenue, by Product, 2024 - 2032 (USD Billion)
        • 9.3.7.2. Germany AI Market for CRM Revenue, by Technology, 2024 - 2032 (USD Billion)
        • 9.3.7.3. Germany AI Market for CRM Revenue, by Organization Size, 2024 - 2032 (USD Billion)
        • 9.3.7.4. Germany AI Market for CRM Revenue, by End User, 2024 - 2032 (USD Billion)
    • 9.4. Asia Pacific
      • 9.4.1. Asia-Pacific AI Market for CRM Revenue, by Product, 2024 - 2032 (USD Billion)
      • 9.4.2. Asia-Pacific AI Market for CRM Revenue, by Technology, 2024 - 2032 (USD Billion)
      • 9.4.3. Asia-Pacific AI Market for CRM Revenue, by Organization Size, 2024 - 2032 (USD Billion)
      • 9.4.4. Asia-Pacific AI Market for CRM Revenue, by End User, 2024 - 2032 (USD Billion)
      • 9.4.5. China
        • 9.4.5.1. China AI Market for CRM Revenue, by Product, 2024 - 2032 (USD Billion)
        • 9.4.5.2. China AI Market for CRM Revenue, by Technology, 2024 - 2032 (USD Billion)
        • 9.4.5.3. China AI Market for CRM Revenue, by Organization Size, 2024 - 2032 (USD Billion)
        • 9.4.5.4. China AI Market for CRM Revenue, by End User, 2024 - 2032 (USD Billion)
      • 9.4.6. Japan
        • 9.4.6.1. Japan AI Market for CRM Revenue, by Product, 2024 - 2032 (USD Billion)
        • 9.4.6.2. Japan AI Market for CRM Revenue, by Technology, 2024 - 2032 (USD Billion)
        • 9.4.6.3. Japan AI Market for CRM Revenue, by Organization Size, 2024 - 2032 (USD Billion)
        • 9.4.6.4. Japan AI Market for CRM Revenue, by End User, 2024 - 2032 (USD Billion)
      • 9.4.7. India
        • 9.4.7.1. India AI Market for CRM Revenue, by Product, 2024 - 2032 (USD Billion)
        • 9.4.7.2. China AI Market for CRM Revenue, by Technology, 2024 - 2032 (USD Billion)
        • 9.4.7.3. India AI Market for CRM Revenue, by Organization Size, 2024 - 2032 (USD Billion)
        • 9.4.7.4. India AI Market for CRM Revenue, by End User, 2024 - 2032 (USD Billion)
    • 9.5. Latin America
      • 9.5.1. Latin America AI Market for CRM Revenue, by Product, 2024 - 2032 (USD Billion)
      • 9.5.2. Latin America AI Market for CRM Revenue, by Technology, 2024 - 2032 (USD Billion)
      • 9.5.3. Latin America AI Market for CRM Revenue, by Organization Size, 2024 - 2032 (USD Billion)
      • 9.5.4. Latin America AI Market for CRM Revenue, by End User, 2024 - 2032 (USD Billion)
      • 9.5.5. Brazil
        • 9.5.5.1. Brazil AI Market for CRM Revenue, by Product, 2024 - 2032 (USD Billion)
        • 9.5.5.2. Brazil AI Market for CRM Revenue, by Technology, 2024 - 2032 (USD Billion)
        • 9.5.5.3. Brazil AI Market for CRM Revenue, by Organization Size, 2024 - 2032 (USD Billion)
        • 9.5.5.4. Brazil AI Market for CRM Revenue, by End User, 2024 - 2032 (USD Billion)
    • 9.6. Middle East & Africa
      • 9.6.1. Middle East & Africa AI Market for CRM Revenue, by Product, 2024 - 2032 (USD Billion)
      • 9.6.2. Middle East & Africa AI Market for CRM Revenue, by Technology, 2024 - 2032 (USD Billion)
      • 9.6.3. Middle East & Africa AI Market for CRM Revenue, by Organization Size, 2024 - 2032 (USD Billion)
      • 9.6.4. Middle East & Africa AI Market for CRM Revenue, by End User, 2024 - 2032 (USD Billion)
  •  
  • Chapter 10. Company Profiles
    • 10.1. Salesforce
      • 10.1.1. Overview
      • 10.1.2. Financials
      • 10.1.3. Type Portfolio
      • 10.1.4. Business Strategy
      • 10.1.5. Recent Developments
    • 10.2. SAP
      • 10.2.1. Overview
      • 10.2.2. Financials
      • 10.2.3. Type Portfolio
      • 10.2.4. Business Strategy
      • 10.2.5. Recent Developments
    • 10.3. Microsoft
      • 10.3.1. Overview
      • 10.3.2. Financials
      • 10.3.3. Type Portfolio
      • 10.3.4. Business Strategy
      • 10.3.5. Recent Developments
    • 10.4. Adobe Systems
      • 10.4.1. Overview
      • 10.4.2. Financials
      • 10.4.3. Type Portfolio
      • 10.4.4. Business Strategy
      • 10.4.5. Recent Developments
    • 10.5. Oracle
      • 10.5.1. Overview
      • 10.5.2. Financials
      • 10.5.3. Type Portfolio
      • 10.5.4. Business Strategy
      • 10.5.5. Recent Developments
    • 10.6. Kreato CRM
      • 10.6.1. Overview
      • 10.6.2. Financials
      • 10.6.3. Type Portfolio
      • 10.6.4. Business Strategy
      • 10.6.5. Recent Developments
    • 10.7. Spiro Technologies
      • 10.7.1. Overview
      • 10.7.2. Financials
      • 10.7.3. Type Portfolio
      • 10.7.4. Business Strategy
      • 10.7.5. Recent Developments
    • 10.8. IBM
      • 10.8.1. Overview
      • 10.8.2. Financials
      • 10.8.3. Type Portfolio
      • 10.8.4. Business Strategy
      • 10.8.5. Recent Developments

Table Of Figures

List of Figures
 
1. Global AI Market for CRM Segmentation by Application, Organization Size, Technology, End User and Geography
2. Global AI Market for CRM, 2017 - 2032 (USD Billion)
3. Porter’s Five Forces Analysis: AI Market for CRM
4. Global AI Market for CRM Attractiveness, by Application
5. Global AI Market for CRM Attractiveness, by Technology
6. Global AI Market for CRM Attractiveness, by Organization Size
7. Global AI Market for CRM Attractiveness, by End User
8. Global AI Market for CRM Attractiveness, by Regional
9. Global AI Market for CRM Revenue Share, by Application, 2017 & 2032
10. Global AI Market for CRM by Customer Service and Support, 2024 – 2032 (USD Billion)
11. Global AI Market for CRM by Marketing, 2024 – 2032 (USD Billion)
12. Global AI Market for CRM by Sales, 2024 – 2032 (USD Billion)
13. Global AI Market for CRM by Other Applications, 2024 – 2032 (USD Billion) 
14. Global AI Market for CRM Revenue Share, by Technology, 2017 & 2032
15. Global AI Market for CRM by Machine Learning, 2024 – 2032 (USD Billion)
16. Global AI Market for CRM by Natural Language Processing, 2024 – 2032 (USD Billion)
17. Global AI Market for CRM by Context-Aware Computing, 2024 – 2032 (USD Billion)
18. Global AI Market for CRM by Image Processing, 2024 – 2032 (USD Billion)
19. Global AI Market for CRM Revenue Share, by Organization Size, 2017 & 2032
20. Global AI Market for CRM for Small and Medium-Sized Enterprises ( Smes), 2024 – 2032 (USD Billion)
21. Global AI Market for CRM for Large Enterprises, 2024 – 2032 (USD Billion)
22. Global AI Market for CRM Revenue Share, by End User, 2017 & 2032
23. Global AI Market for CRM for BFSI, 2024 – 2032 (USD Billion)
24. Global AI Market for CRM for Healthcare, 2024 – 2032 (USD Billion)
25. Global AI Market for CRM for Manufacturing, 2024 – 2032 (USD Billion)
26. Global AI Market for CRM for Retail, 2024 – 2032 (USD Billion)
27. Global AI Market for CRM for IT & Telecom, 2024 – 2032 (USD Billion)
28. Global AI Market for CRM for Media & Entertainment, 2024 – 2032 (USD Billion)
29. Global AI Market for CRM for Energy & Utilities, 2024 – 2032 (USD Billion)
30. Global AI Market for CRM for Others, 2024 – 2032 (USD Billion)
31. Global AI Market for CRM Revenue Share, by Region, 2017 - 2032
32. North America AI Market for CRM, 2024 - 2032, (USD Billion)
33. Europe AI Market for CRM, 2024 - 2032, (USD Billion)
34. Asia Pacific AI Market for CRM, 2024 – 2032, (USD Billion)
35. Latin America AI Market for CRM, 2024-2032, (USD Billion)
36. Middle East & Africa AI Market for CRM, 2024 – 2032, (USD Billion)


Table Of Tables

List of Tables

1. Global AI Market for CRM Snapshot
2. Drivers for AI Market for CRM: Impact Analysis
3. Restraints of AI Market for CRM: Impact Analysis
4.  North America AI Market for CRM Revenue, by Application, 2032 – 2032 (USD Billion) 
5. North America AI Market for CRM Revenue, by Technology, 2032 – 2032 (USD Billion)
6. North America AI Market for CRM Revenue, by Organization Size, 2032 – 2032 (USD Billion)
7. North America AI Market for CRM Revenue, by End User, 2032 – 2032 (USD Billion)
8. U.S. AI Market for CRM Revenue, by Product, 2032 – 2032 (USD Billion)
9. U.S. AI Market for CRM Revenue, by Technology, 2032 – 2032 (USD Billion)
10. U.S. AI Market for CRM Revenue, by Organization Size, 2032 – 2032 (USD Billion)
11. U.S. AI Market for CRM Revenue, by End User, 2032 – 2032 (USD Billion)
12. Europe AI Market for CRM Revenue, by Product, 2032 – 2032 (USD Billion) 
13. Europe AI Market for CRM Revenue, by Technology, 2032 – 2032 (USD Billion) 
14. Europe AI Market for CRM Revenue, by Organization Size, 2032 – 2032 (USD Billion)
15. Europe AI Market for CRM Revenue, by End User, 2032 – 2032 (USD Billion)
16. U.K. AI Market for CRM Revenue, by Product, 2032 – 2032 (USD Billion)
17. U.K. AI Market for CRM Revenue, by Technology, 2032 – 2032 (USD Billion)
18. U.K. AI Market for CRM Revenue, by Organization Size, 2032 – 2032 (USD Billion)
19. U.K. AI Market for CRM Revenue, by End User, 2032 – 2032 (USD Billion)
20. France AI Market for CRM Revenue, by Product, 2032 – 2032 (USD Billion)
21. France AI Market for CRM Revenue, by Technology, 2032 – 2032 (USD Billion)
22. France AI Market for CRM Revenue, by Organization Size, 2032 – 2032 (USD Billion)
23. France AI Market for CRM Revenue, by End User, 2032 – 2032 (USD Billion)
24. Germany AI Market for CRM Revenue, by Product, 2032 – 2032 (USD Billion)
25. Germany AI Market for CRM Revenue, by Technology, 2032 – 2032 (USD Billion)
26. Germany AI Market for CRM Revenue, by Organization Size, 2032 – 2032 (USD Billion)
27. Germany AI Market for CRM Revenue, by End User, 2032 – 2032 (USD Billion)
28. Asia-Pacific AI Market for CRM Revenue, by Product, 2032 – 2032 (USD Billion)
29. Asia-Pacific AI Market for CRM Revenue, by Technology, 2032 – 2032 (USD Billion)
30. Asia-Pacific AI Market for CRM Revenue, by Organization Size, 2032 – 2032 (USD Billion)
31. Asia-Pacific AI Market for CRM Revenue, by End User, 2032 – 2032 (USD Billion)
32. China AI Market for CRM Revenue, by Product, 2032 – 2032 (USD Billion)
33. China AI Market for CRM Revenue, by Technology, 2032 – 2032 (USD Billion)
34. China AI Market for CRM Revenue, by Organization Size, 2032 – 2032 (USD Billion)
35. China AI Market for CRM Revenue, by End User, 2032 – 2032 (USD Billion)
36. Japan AI Market for CRM Revenue, by Product, 2032 – 2032 (USD Billion)
37. Japan AI Market for CRM Revenue, by Technology, 2032 – 2032 (USD Billion)
38. Japan AI Market for CRM Revenue, by Organization Size, 2032 – 2032 (USD Billion)
39. Japan AI Market for CRM Revenue, by End User, 2032 – 2032 (USD Billion)
40. India AI Market for CRM Revenue, by Product, 2032 – 2032 (USD Billion)
41. India AI Market for CRM Revenue, by Technology, 2032 – 2032 (USD Billion)
42. India AI Market for CRM Revenue, by Organization Size, 2032 – 2032 (USD Billion)
43. India AI Market for CRM Revenue, by End User, 2032 – 2032 (USD Billion)
44. Latin America AI Market for CRM Revenue, by Product, 2032 – 2032 (USD Billion)
45. Latin America AI Market for CRM Revenue, by Technology, 2032 – 2032 (USD Billion)
46. Latin America AI Market for CRM Revenue, by Organization Size, 2032 – 2032 (USD Billion)
47. Latin America AI Market for CRM Revenue, by End User, 2032 – 2032 (USD Billion)
48. Brazil AI Market for CRM Revenue, by Product, 2032 – 2032 (USD Billion)
49. Brazil AI Market for CRM Revenue, by Technology, 2032 – 2032 (USD Billion)
50. Brazil AI Market for CRM Revenue, by Organization Size, 2032 – 2032 (USD Billion)
51. Brazil AI Market for CRM Revenue, by End User, 2032 – 2032 (USD Billion)
52. Middle East & Africa AI Market for CRM Revenue, by  Product, 2032 – 2032 (USD Billion)
53. Middle East & Africa AI Market for CRM Revenue, by  Technology, 2032 – 2032 (USD Billion)
54. Middle East & Africa AI Market for CRM Revenue, by Organization Size, 2032 – 2032 (USD Billion)
55. Middle East & Africa AI Market for CRM Revenue, by End User, 2032 – 2032 (USD Billion)

Methodology

FrequentlyAsked Questions

Artificial intelligence (AI) is about predicting the future/next steps with a high level of accuracy by applying intelligent data models to a huge volume of data.

According to study, the global Artificial Intelligence (AI) Market For CRM size was worth around USD 199.37 billion in 2023 and is predicted to grow to around USD 3367.38 billion by 2032.

The CAGR value of Artificial Intelligence (AI) Market For CRM is expected to be around 36.90% during 2024-2032.

North America has been leading the global Artificial Intelligence (AI) Market For CRM and is anticipated to continue on the dominant position in the years to come.

The global Artificial Intelligence (AI) Market For CRM is led by players like SAP, Kreato CRM, Spiro Technologies, Conversica, IBM, Microsoft, Adobe Systems, Salesforce, and Oracle, amongst others.

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